SmartStyle

For Regina Patterson great haircut great personality
Mar 21st, 2024

Customer service is horrible at this location
Feb 14th, 2024

Very unprofessional.
Jan 12th, 2024

May 26th, 2023

Ive been to quite a few smart styles and normally the stylist there are very kind and nice. This one unfortunately gave me the feeling they didnt want me there. I made an appointment and went there. I walk in and see that the lady at the front desk is helping another customer, i wait patiently for her to be done with that customer and a phone call. When she did acknowledged me, she said you the perm ok, go sit down at the other wall. And that was it. (Unsure of her name but i heard her say she is the manager) Another woman came in and called my name. I sat in her chair, she put the apron on me and asked what measurement i wanted to do my perm. I told her that other salons have used orange on my hair. She interrupted me at the end and said aggressively that orange wont even get me a curl, just a wave. If you want a curl you will need a purple or white. I was a little shocked by the aggression and said again that when I went to the smart style in rock springs they used an orange with no problem. She repeated that my hair is to short for an orange and that I needed to do a purple or a white for a curl. I asked her to take the apron off and I said sorry for wasting your time and walked out. She didn't even touch my hair, just looked at it for like 10 seconds!Idk if she was having a bad day or what. I have worked customer service. I get that sometimes it is hard to fake a smile. But you should never treat someone so poorly that they don't feel confident in your ability to do their hair. I dont want any accommodation or an apology. I just want this issue to maybe get fixed so I can maybe come back there someday and not stress being treated that way.
Feb 3rd, 2024