BluKnoll is located at 2325 E Yellowstone Hwy in Casper, Wyoming 82609. BluKnoll can be contacted via phone at 307-300-2030 for pricing, hours and directions.
Contact Info
307-300-2030
Questions & Answers
Q What is the phone number for BluKnoll?
A The phone number for BluKnoll is: 307-300-2030.
Q Where is BluKnoll located?
A BluKnoll is located at 2325 E Yellowstone Hwy, Casper, WY 82609
Q What is the internet address for BluKnoll?
A The website (URL) for BluKnoll is: http://www.bluknoll.com/
Q How is BluKnoll rated?
A BluKnoll has a 2.8 Star Rating from 5 reviewers.
My daughter came in on a late flight last night. She was sleeping in. I checked the website so she could continue to sleep. On the website it says 11-12. At 10:37 I thought we were fine. It was highly upsetting to wake her up for a reason I thought I had foreseen. I got three emails telling me to leave or get charged more. Not happy.
Business Response on GoogleMar 11th, 2024
Kate,Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you encountered during your stay.We understand your frustration regarding the discrepancy in the check-out time between our website and the Booking.com platform. Our standard check-out time is indeed 10:00 a.m. MST, and we make every effort to ensure this information is accurately conveyed to all our guests. However, it seems there was an error on the Booking.com platform, which displayed a check-out time of 11:00 a.m. We are actively working to ensure that accurate details are provided on all booking platforms to prevent such issues in the future.Upon receiving your feedback, our team promptly addressed the discrepancy and extended your check-out time until 12:00 p.m., at your request and at no additional cost as a gesture of goodwill.We genuinely appreciate your understanding and cooperation in this matter. We value your patronage and hope to have the opportunity to welcome you back in the future for a more seamless experience.
Marco Aguirre on Google
Seedy looking place on the outside. I didn't get to experience the inside because they have no reception office to check in with and I arrived very late. Nobody answered the phone when I called. I ended up deciding to sleep in my vehicle in the parking lot since I had somewhere to be in a few hours anyway. In the morning a couple of other patrons told me they checked in with air BnB. Website said nothing about non traditional check in methods and they refused to refund my charge.
Business Response on GoogleMar 11th, 2024
Marco, Thank you for sharing your feedback regarding your recent attempt to stay with us. We are truly sorry to hear about the challenges you faced upon arrival.We understand your concerns about the appearance of our property from the outside. While we strive to maintain a welcoming atmosphere both inside and out, we regret that our exterior did not meet your expectations. However, we assure you that the comfort and safety of our guests are our top priorities.Regarding the check-in process, we apologize for any confusion. As part of our commitment to providing a contactless experience, we do not have a traditional reception office. Instead, check-in information, including access codes, is sent to guests via email shortly after booking a stay. We can confirm this was sent within 15 minutes after booking. Upon reviewing our records, we did not find any incoming calls from your number until the morning at 7:25 a.m., at which point your voicemail was received. We promptly returned your call at 7:49 a.m. to discuss your concerns and offer assistance, including a refund for your inconvenience. Unfortunately, we were unable to reach you, and no return call was received.We sincerely apologize for the inconvenience you experienced and understand your frustration. We strive to provide excellent customer service and regret that we fell short of your expectations on this occasion.If you would like to discuss this matter further or require any assistance, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.
Christian Grand on Google
There are signs everywhere saying its under construction. It is not under construction. It's in suspended disarray. The construction signs and cones at the hotel are weathered and peeling. The air conditioner is loud and functions very minimally. The lamp in my room didn't work. The room desperately, desperately needs a fresh coat of paint. I'm ok staying here as a single man, but if my wife was here, I'd find a different hotel.
Business Response on GoogleSep 7th, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your patience and understanding as we work diligently to improve our property.We understand your concerns about the state of our property. Please know that we are actively addressing the issues you mentioned. As you correctly observed, the property is undergoing extensive renovations and upgrades to enhance the overall guest experience. While the construction signs and cones may appear weathered, we want to assure you that they are a part of our ongoing efforts to create a more inviting environment.We value your patronage and hope that you will consider staying with us again in the future. We are committed to providing a superior guest experience once our renovations are complete. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
Jim on Google
Good avg clean old Airbnb .safe clean rooms decently priced yes recommend
Noteworthy details: Note to anyone don't service restaurant Worst experience ever .stay clear Mexican restaurant next door . unbelievable don't have the time to patience to explain the totality of that restaurant from hell
