Staples

Johann Qua Hiansen _{on Google}

Mar 29th, 2024

Went twice this week and the staff was very friendly in directing me where to go, providing advice on the best tape to purchase based on my needs, and making sure I checked out the clearance section. Lots of great offers too.

Mario Ramirez _{on Google}

Mar 6th, 2024

Went for TSA pre-check. The woman running it was friendly and efficient, and the other employees were also helpful. Very positive experience

Bo Jo _{on Google}

Feb 28th, 2024

Awful awful customer service. Print center manager was extremely rude

xTheMonster Mashx _{on Google}

Feb 12th, 2024

This location features an assortment of crumb bum staff who possess incorrect knowledge of the stores various policies and have little knowledge of customer rapport and business acumen.
On February 22nd, I purchased a Midland Weather Radio online for in-store pick up and was handed a box from UPS when I arrived on February 23rd. When I asked the chick at the counter about the stores return policy, I was informed that it was 30 days with receipt.
Since Staples refuses to properly vet their products or clue themselves into the poor ratings for some of the merchandise they sell, I returned to an alternate location on March 9th and was refused a refund due to having the item for more then 14 days even though the Midland Weather Radio was defective on arrival.
When I called the location on Wabash, some kid answered the phone and insisted on trying to cut me off. No responsibility was taken for the misinformation this store provided me with, and I was told to contact Midland about arranging a warranty, since I hadnt purchased Staples extended warranty. After refusing to contact Midland since Midland charges their customers for the cost of shipping and return shipping on warranty claims, I was told to contact Staples customer service line.
After 25 minutes on the phone with customer service, I was told Id have to print a return label and drop this radio off at a UPS, then wait for the warehouse to receive it before another 5-10 business days go by prior to being issued a refund for merchandise that was defective on arrival.
I take pride in saying Ill never spend another dime with this company and Id advise others to consider doing the same.