Homewood Suites by Hilton Corpus Christi

Matthew Law _{on Google}

Mar 15th, 2024

Trash. Stolen property..
I have stayed in Hilton hotels for the last 7 years. 387 overnights at this point. You cannot pay me to stay here ever again. First night in the hotel someone steals my B&W hitch. That had a hitch lock on it. Convenient it was where the cameras are offline reported the issue to the hotel and was told. Thats to bad. We dont reimburse for that. Strange. I hadnt asked for that yet. Ok camera footage? We dont release that to you or the police. Corporate will look into it. Why in the world will you not release camera footage to the police. What a joke. If you stay here dont plan on your fridge working. Or having hot water. And the kitchen being your own silverware and plates as they provide 3.. bravo
Safety: Bring your own protection.

Joseph King _{on Google}

Jan 8th, 2024

We were falsely accused of theft at this property and billed a ridiculous amount for a few paltry kitchen items that could be bought at a dollar store for $10 or so. If you stay at a Hilton property with a kitchen, I guess you need to photograph or video the contents of every drawer and cabinet upon entering and then leaving the room.
We checked in to this property on 12/29/23 and stayed for two nights. On our way home, we got a call from the hotel to notify us that we were being billed for missing kitchen items- a spoon, a can opener, and a Tupperware container. We explained that we didn't use any of these items and certainly didn't take them, only to be told that housekeeping staff inventories all kitchen items and places a sticker on a cabinet to indicate that everything is there. We explained that someone must have made a mistake but were told we would be charged and there was nothing we can do about it. Upon our arrival home, I saw where we were being charged $101.75 for these missing items!
Having been a Hilton Honors member for 18 years (currently diamond tier), and using a Hilton American Express for 15 years, I called Hilton when we arrived at home. I expected them to back me up and help resolve the issue but was told the property wasn't willing to reverse the charges and that a case was being generated. A couple days later, I received a notification that they were unable to do anything because they "are not physically present at the location". I wasn't aware they were physically present at ANY locations. I called and spoke to the general manager of the property who said that the kitchen inventory comes as a whole set so they can't just replace a missing item or two, so we were being billed for the whole setup. He said the room received an entire new kitchen set 2 days prior to our arrival and the room had not been rented until we got there. I explained that is all well and good, but that we didn't take anything. He refused to acknowledge that they could have gotten an incomplete set or that a staff member could have taken anything, saying the only possible explanation is that we took the items. I explained that is obviously not the only explanation, because we didn't steal anything from the property and even asked him to put himself in my shoes and asked what he would do if we was accused and charged for something he didn't do, only to be told to have a nice day.
So the property can't be reasoned with and Hilton corporate won't back me up and claims to be powerless to do anything. I am currently disputing the charge through American Express and am hopeful that they can take care of this and protect me. Regardless of how that works out, I will NEVER spend another night at a Hilton property.
In addition to all this ridiculousness, we were charged $12 a night for unsecured, ground level parking at this hotel. Upon check-in, I was given no information about breakfast, and after carrying all our luggage both directions across the lobby while the front desk staff looked on, I finally had to ask where the elevator was. In our room, the refrigerator looked to be from a thrift store, with rust throughout. The staff member that counted the kitchen inventory must have put the towels into the room because despite having 4 people on our reservation, there were only two towels in the room. Breakfast was the worst we have ever had at a Homewood. The bread was so stale, it wasn't even edible as toast. The paper thin bacon and shriveled potatoes were barely edible and were served both mornings. There was one urn of coffee, meaning no light/dark varieties or decaf and we had to ask if there was creamer in the hotel before they brought any out. The evening reception is now on Wednesdays only at this property and the pool and hot tub were not open for guests, with no explanation. We understand if the outdoor pool is not heated, but the hot tub should be available despite it being December.
For those that have made it through this entire diatribe, DO NOT STAY AT THIS HOTEL! Marriott is getting a very loyal new customer.

Billy Crist _{on Google}

Dec 17th, 2023

The property is well maintained. The room was clean. The employees were nice. I was in a room where my window looked at the back of the IHOP restaurant. It was not a good place to be as deliveries occurred overnight so trucks with the reverse sounds would keep occurring and on the night I stayed they had a cleaning crew with a power washer going as well.