Arby's

Nina DeVaul _{on Google}

Mar 5th, 2024

Be careful with the app! It does not give you the discounts you are offered! I got charged twice when the girl told I didn't get the promotion from app. She said as a manager she would cancel my online order and she'd give me the discount. She did not give me the discount and she did not cancel my order. I paid $35+ for an order. They first offered me another order which I was not happy about. But when I got there she refunded my money after talking to the top manager. So make sure you go to the top if the app screws you on its promised discounts!
Oh but now there's more I told her I would take the roast beef with bacon but I'd pay for it. I was assuming she took the cost of the sandwich out of the money she refunded me of $13+change. So I got to work and realized there was no bacon on my sandwich which I told her I would pay for! I called twice and was hung up on. They picked up the phone on the 3rd phone call. I told her there was no bacon on my sandwich! She told me to come back and they would fix it. I told her I can't I'm at work. She exclaimed sarcastically "Well, what do you want me to do about it!". I said I want a refund or them to make it right, I paid for a sandwich with bacon! She proceeded to tell me she gave that sandwich for free! Well, why did I not get my $17.95 back? So, when it comes down to it I paid $22 and I got screwed! I don't care what the receipt I gave you said. That was what I was supposed to pay originally with the discount in the app I did not get! But you pulled out $17.95. You have too many managers and they don't get it. I will never use business with this Arby's location again or their app. And this post will remain until they make it right!

Nina DeVaul _{on Google}

Mar 1st, 2024

So I posted earlier review and I stated I would like my sandwich. Which was a bacon roast beef, get to work and no bacon. Call them back and I get hung up on twice, and they offered to fix it for me but when I said I couldn't I was at work. She exclaimed "Well what do you want me to do!". I told her she paid me $13+ cash for sandwich and I said I'd just pay for the sandwich. I thought she took the value of the sandwich out of my refund. Now she's telling me she gave me a free sandwich! You have too many managers in your store and the one i dealt with was rude with the customer service skills of a elephant. My original order was $17.95 times 2, she refunded me $13+ change. So out of $35.90 I paid $22! Do the math I paid for the sandwich you gave me with no bacon! Will not return to this Arby's or use there app again!