Navy Federal Credit Union - Restricted Access

asmr girl _{on Google}

Jan 9th, 2024

I just put a bunch money in a cd, officer gives me a print out sheet, no official cd papers, no print out of beneficiaries, then says anything else I can help u with. They have security officer there that is rude as hell. When I asked question, he got in my face. Is that how u treat a Customer who has alot money there. I want my paperwork, or is it just Gulfport, MS have rude, lazy people.

Bill Dozer _{on Google}

Mar 25th, 2023

How come I never see any men working here?

Roy Smith _{on Google}

Jan 22nd, 2023

I've been a member of Navy Federal since 1982. Over the years I have had some good and some bad experience with them. Overall me experience has been positive. This particular branch went above and beyond customer service when I needed them the most.

Mitchell Eibeck _{on Google}

Jun 16th, 2021

I just had the worst experience with Navy Federal...I applied for a credit card increase on June 19th and choose to check on it on June 21st at this location. When I arrived the lady told me I had to wait out in the car or in the nex until they had an available representative due to covid. So I waited about 30 minutes then finally got a text to come in. When I sat down with the representative she told me my request was submitted on the 20th not the 19th. Then she proceeded to tell me I was my request was denied due to being close to my credit limit. Which is a straight up lie because I have updated my credit limit before being over my current credit limit. And she said that my credit score may also be a reason. So just a little background I have a 700 credit score and have had this credit card with Navy Federal for 5 years and have never been late on a payment. So not taking no for an answer I called for a representative over the phone post leaving. The representative told me my request was still pending and that he or she from the store can not tell a customer whats it been denied for. He also gave me a realistic time frame to when my request will be processed. I just want to let Navy Federal know that I almost withdraw from Navy Federal and that they should really work on this location. I have served in the military for 5 years and had Navy Federal for all of them and never had this issue before. I will never go to this location again.