Holiday Inn Express & Suites Las Cruces, an IHG Hotel

Gary Hervig _{on Google}

Apr 8th, 2024

Room was fine, got a good night sleep. The service at the breakfast lounge was outstanding the employees went out of their way to make sure the guests were happy with their breakfast.

Ben Andrews _{on Google}

Apr 4th, 2024

If you like clean hotels, dont stay here.
The biggest issue was that there was a used bar of soap (that was still wet) in the shower. The sink handle looked like it needed to be wiped down, the fridge and microwave were not clean as well.

Brooke Roberson _{on Google}

Mar 26th, 2024

Read this review. It's 2 stars, but not written out of anger or emotion.
First the good : the staff is very friendly.
And, the mattresses were very comfortable. I needed to check for bed bugs, so I took off the protectors. They looked newer. So, that's a plus.
Now, let's talk about this hotel...
I lived in LC for 15 years, and my hubs was born and raised. We know in the fall and various times through year there are influxes of visitors. This hotel is conveniently located next to the college,and I'm sure over the years it's made A TON OF MONEY. Unfortunately, the owners of this franchise have not put anything back into this place. They have let it crumble. I doubt with the increase in the cost of materials and labor, it 's going to change. I honestly can not believe that Holiday Inn hasn't pulled their name from this property.
Here is a list (contributed by my whole family):
1. Breakfast = "dog water." The waffles had a "skin" on it. They didn't eat it. And, for me, the coffee was full of grounds.
2. The rooms are a disaster. The walls haven't been washed in 20 years, the carpets are thining, pulling from the floor, and very dirty. So is the furniture. There was mold growing in certain spots of the tub. If this place burns to the ground, it's going to be because their exhaust fans are filled with dust and lint.
3. YOU HEAR EVERYTHING off the highway. And, don't forget the trains! All hours of the night.
4. The elevators seem like they might trap you. No inspection stickers. Sooooo...
5. Now, the worst of it, the pool.
We showed up to the pool. My youngest jumped in and then got out. But, as I was walking by to turn on the spa, I looked in the water... Green and murky. I have no idea what has happened there and for how long it's been happening. But, all I can think of is Mersa! So, they weren't allowed back in the pool. But, even though the spa didn't work, the water looked clean and clear, so we got in for a bit. The downside was the fact they there were way too many chemicals. It left our skin flaking and extremely dry. The bathroom in the pool area was absolutely disgusting.
If you feel the need to stay here, pay the $160 for the suite. I do feel like it's not used as much as the two queen or single king rooms. Leaving it in a tiny bit better shape.
If we had been there for more than 1 night, we would have switched hotels. But, it was one night, the beds, linens, and bathroom were clean.
All in all, avoid this property. Go to the Courtyard Marriot.