Sonesta Simply Suites Las Vegas Convention Center

Janire Irusta _{on Google}

Mar 30th, 2024

Super bad experience. Super unpleasant attention especially from the big man with glasses. The photos do not make justice. We booked a room for 3 and the third bed had no sheets, blankets or anything prepared. It took us a lot to convince them to equip the room for us since the third person would have to sleep on a mattress as is.

Kirk Mattiuzzi _{on Google}

Mar 21st, 2024

I have visited 14 states and stayed in countless hotels in 8 years. Not 1 of these hotels charged for early check-in. I was at this location at 3 pm. Their check-in is at 4 pm. The multiple companies that own Sonesta truly need to re think some policies. I used CLC to book this location. Per CLC policies, no location can charge extra fees or make a customer use their card for incidentals. Sonesta employees should know all policies. Numerous extra fees. Sonesta is not a corporate friendly location.
The individual behind the counter was unpleasant. Not just with me. 2 other customers.

arr _{on Google}

Mar 14th, 2024

The phone in my room was completely broken when I needed it. The staff at the front desk (a chubby black woman) blame it on me saying it was my problem not checking the phone earlier, and told me it would not be fixed until the next day, when I check out. It is supposed to be the hotels responsibility that everything the room is usable. Since when it becomes the customers problem??? She was unwilling to fix this problem and unwilling to get me a phone to call, while, again, it is the hotels responsibility that the customer gets the service provided. Terrible experience. Avoid this place at all costs if you dont want to be blamed when there are problems in the room you paid for.

Quinnie _{on Google}

Mar 27th, 2024

I am completely starting this compliant over again I am beyond disgusted end disappointed in the lack of empathy shown when I had one of my dizzy episodes. I got up not feeling so great so I stood in front of the air conditioner to cool down but nothing would cool me down. So we had everything loaded on the luggage cart and there is a knock at the door it was a woman who said what are you doing? Obviously were checking out but she was said or so rudely as if we were an inconvenience to her and her time. She said I have already charged you $50 for late check out it was barely 11:30am. I have stayed at plenty of fancy hotels and this is not a fancy place how about asking politely are you extending your stay with us today? So I told my daughter to hurry up and load our vehicle and Ill take the room keys and pay for the $50. As I walked down the hallway I noticed something on the floor it was feces. I said ewww what is that now she completely walked past the poop to get to our room and didnt even clean up the poop in the hallway. Thats hazardous now that strike two. As I continued slowly down the hall I started getting hotter and dizzy I caught the front desk counter just in time before I collapsed. Both ladies were discussing charging the $50 and not can we help you. The lack of concern and empathy toward those who are disabled is extremely discriminatory. Thank you for putting the chair behind me but as I told you this is why we went late checking out. Nobody still didnt care the two ladies at the front made a decision to call the ambulance but had no idea what number to call??? Doesnt that sound suspect hmmm its 9-1-1! I told her I dont need a ambulance I have a medial
Condition and I need ice water. I was told we dont have ice or water but I can get you some water out the bathroom do I look like a dog to you. Seriously! I need the corporate office to reprimand these ladies and they need empathy training. Just because I have a disability doesnt mean I get ignored. I am truly hurt and heart broken that they would not even show any concern. This establishment deserves a zero because you dont treat people wrong because you have the power of authority to charge them an extra $50. They also need etiquette training as well if this place continues to treat disabled people wrong they will have law suit after law suit coming their way! We are not a problem because we have disabilities we just need extra time and empathy. The guest saw me cringed over the front desk they were more concerned about me than the staff was. Now that sad but mark my words you will reap what you sow
Rooms: The room was amazing my biggest concern was the residue built up around the shower head! You have to take those things down and bleach them.
Safety: The hotel security is pretty good you cannot get into the side doors without a key card! Although the door looks old and beat up it was alright!
Food & drinks: I did not see a water fountain, snacks, or any food items! I didnt even see a vending machine so if you want food get ready to walk, drive, or have it delivered!