PracticeMax

Terri B. _{on Yelp}

Mar 5th, 2021

This is the billing department for urgent care of Lincoln. They sent our bill to a random residential address instead of our employer. Then called us a dozen times wondering why our employer hadn't paid it yet. We gave them the correct address for our employer every time they called and they never could get it sent to them. "Our back end department is working on getting the bill to the correct address" is what we got for the last 5 phone calls. It's probably even a HIPPA violation that they sent it to a random house on Prescott. Worst billing department ever.

Terri Butrick _{on Google}

Oct 6th, 2020

This is the billing department for Urgent Care of Lincoln.
They were suppose to send our bill to our employer and they sent it to a random house. The billing department then called us 25 times (probably not even kidding) and we would give them our employers correct address every one of those times. Every time they called they said yeah our back end department is suppose to be working on that. Another week goes by, they call again, our back end department hasnt sent it to the new address yet. Why call? So we physically took a copy of the bill to our employer. I successfully retrieved it online. My boyfriend couldnt even get it from online and had to physically go in to urgent care to get a copy of the bill. Worst billing department ever! Dogs barking and kids yelling in the background. Also, not to mention its probably a HIPPA violation from sending it to a random residential address.