Pep Boys

Adam The Traveler _{on Google}

Apr 5th, 2024

My wife brought her vehicle in for balance, rotation, alignment and a leaking front passenger tire pressure. Driving out of the lot with paperwork of all services rendered and paid for and something didnt seem right. We stopped to inspect literally within 500 of the PB location. Found a nail still in the tire she reported having low pressure, and that the dirt on the wheels is smudged only at the air valve indicating the tires were never removed for any reason. But they added air! When we confronted the front desk and Asst Mgr we were asked to come back later and theyll do the work this time. How can you trust a business like this??? Sending someone back on the road with a reported tire issue saying everything is fine and they took care of everything is beyond unprofessional.
UPDATE: We met with the Mgr, Tony. He checked the tires and verified no work was done to the vehicle. He also added that we were charged for balancing when we have lifetime balancing plan on this vehicle so we should not even have been charged even if the work had been done. Tony was extremely apologetic about our experience. He is refunding our money and opening an investigation. Pepboys has been notified and an investigation is being conducted at a higher level as well.

Rebecca Morley _{on Google}

Mar 28th, 2024

100% recommend. They were very knowledgeable and helpful. Great experience. Car runs so much better now! Will take my car here from now on for any and all maintenance.

Bryan Wetzel _{on Google}

Mar 20th, 2024

Kind of all over the place. Called my appointment in for a Tuesday morning and they had me down for Sunday for some reason. Had to wait like 6 hours to actually get my new tires put on.