Hours

Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
Closed
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM

Chamber Rating

Verified Member
3.0 - (835 reviews)
261
118
87
66
303

About
Spectrum

Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV services.Visit your local Spectrum Store at 43 W 23rd St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local New York Spectrum store.You can also:- Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Contact Info

Services

  • Pay My Bill
  • Mobile Demo In-Store
  • Spectrum Mobile, Video, Internet and Phone
  • Self Install Kits
  • Demo Center
  • Equipment Exchange
  • Online Reservations

Payment Methods

  • CASH
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Spectrum?

A The phone number for Spectrum is: (866) 874-2389.


Q Where is Spectrum located?

A Spectrum is located at 43 W 23rd St, New York, New York 10010


Q What is the internet address for Spectrum?

A The website (URL) for Spectrum is: https://www.spectrum.com/locations/ny/new-york/43-w-23rd-st?cmp=yxt&y_source=1_MTQ1NzExNS01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D


Q How big is Spectrum?

A Spectrum employs approximately 20+ people.


Q What days are Spectrum open?

A Spectrum is open:
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: Closed
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM


Q How is Spectrum rated?

A Spectrum has a 3.0 Star Rating from 835 reviewers.

Hours

Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
Closed
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM

Ratings and Reviews
Spectrum

Overall Rating

Overall Rating
( 835 Reviews )
261
118
87
66
303
Write a Review

Yuxuan Lin on Google

image To be fair, the internet service is fine. HOWEVER, my rate goes up every 12 months from 54.99 -> 69.99 -> 84.99 over the past two years. And for the 2023 rate increase, I didn't receive the 30-day notice via email or in writing.
I decided to quit. The only way out is to call Spectrum. The first guy I contacted on 6/30/2023 won't stop introducing new offer which would bring down the price back to 54.99. I said NO. He said sure, the statement would change within 24hrs. It was a lie.
I checked online and in-store to see the status of my account on 7/1/2023. My account was still active. Had to call another agent via phone on 7/1/2023. This time I asked for the agent's permission to record the conversation. I said I DO NOT CARE just get me out of here. She went "we have to read these offers to you". I said fine and reminded her that this conversation was being recorded and implied that I will have to take legal action if I have to call back to deal with this. She said "I would like to be on TV".
That's how I cancelled my internet services provided by Spectrum!
I hope that they don't put something else on my bill($300) as they refused to provide receipt for returned devices either.


Lily Huang on Google

image Best experience ever. I went there to get new internet and it was done in 5 minutes. Shirley was literally the sweetest person ever and she really made my day shine brighter. Five stars, definitely would recommend


Paris V. on Google

image Superb service!


christine brunson on Google

image Miguel San Antonio is a life saver, He make you feel very comfortable and explain plans and details for whatever your looking for. He went above and beyond to make sure me and other costumers were satisfied. If you need information or anything you need talk to Miguel and I garrantee he can help you alot


Angel Naranjo on Google

image Just transferred 2 mobile lines to Spectrum from Verizon. Already had a business line with Spectrum. Spectrum basically operates on the VZW backbone so no loss in quality. And Spectrums prices cant be be beat, especially on the international roaming.
As for the service at this storefront, all I can say it was A+. I was treated warmly and with professionalism. They were courteous, respectful of my time and informative with all my questions. I was even able to secure a discount on my cable bill when we reviewed my fixed line services.
A special shout-out to Samuel who helped me in the store. A model employee and simply committed to great service. Thanks again for the experience. I usually dont gush about cable/mobile service companies. But today it was well-deserved.


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Overall Rating

Overall Rating
( 835 Reviews )
261
118
87
66
303

Write a Review

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