Niello Collision Center

John Rice _{on Google}

Mar 22nd, 2024

Horrific customer service. Went into have Porsche repaired for collision. Would never take my Porsche there ever again or any vehicle.

Ethan Santa Cruz _{on Google}

Mar 19th, 2024

Heres some context for my situation.
My car was dropped off on 3/13 and my rental was picked up at enterprise the same day.
I didnt receive any updates so I had to call on 3/20 (The receptionist said Jeff would call me back but I didnt get a call back that day, which was not a big deal). I called again on 3/21 to get updates on my car. Per Jeff, my car would be finished by Monday/Tuesday 3/25-3/26. I called again today 3/25 and spoke with a receptionist again who spoke to Jeff who stated that the repairs would be pushed back to Wednesday 3/27. I told them this would be a problem because I work Wednesday and itll be difficult for me to even pickup the car during their normal business hours since it is a weekday. I had made sure I was off on Monday/Tuesday so I would have the time to pickup my car on the date I was given originally. As a full time employee, its already hard enough to get two weekdays off like that.
The car will have been dropped off for 2 weeks now if I were to wait until 3/27. I told them as well that my reservation for my rental would expire on Wednesday and that the enterprise employee said any additional days after 3/27 will have to come out of pocket. Its hard to trust what Jeff told me because the date keeps getting pushed back. How am I supposed to know they wont push back the service even further past Wednesday and then it starts coming out of my pocket to pay for my rental?
I am unhappy that a date was given to me and that my car wasnt finished by the original date I was told and thats why I am writing this review.

Beulah Wells _{on Google}

Feb 14th, 2024

Friendly people, superior customer service and great results. Thank you! Aka Bear Lady

Kristin McGregor _{on Google}

Nov 27th, 2023

Great customer service!

Zandarr T _{on Google}

Sep 25th, 2023

Not impressed with service availability. Called on a Monday and couldn't get an appointment til Friday and it still would have taken 3 or more weeks to get to it. I ask couldn't someone just look at it and at least tell me what part was needed and then come back for a full estimate? That's what another reputable body shop did on that Monday and I was able to come back a day later for a full estimate. The other shop appeared to want my business. These folks did not. I had a neighbor tell me in one minute what was needed , and he was on point.