AutoNation Collision Center Pinellas Park

Nick Rice _{on Google}

Apr 3rd, 2024

This is the worst experience I have ever had. They lied to my face several times. The first lie was told within the first 5 minutes when I asked if they were preferred vendors for USAA and they told me they were. Only to have USAA call me and confirm that they are NOT preferred vendors.
I was eventually personally billed by my rental car company because Autonation had NOT communicated that the car was still under repairs to USAA and I have paid out close to $1,000 for that mistake by now.
When I called into Autonation to fix the completion date of my car, Peter was so nice and told me "If they call and bug you again just tell them it's still not ready" that answer is UNACCEPTABLE. I let him know that this would not be okay and that I need the completion date updated and he refused.
I finally went into Autonation to pick up my car and Mike the estimator and Sherry both told me they would not release my car until they have been paid by USAA even if I couldn't afford my rental and had to walk. I was asked to call USAA myself to help them get paid, only to find out, they HAD been paid 3 separate times totaling 9.5k. Mike told me that he had all my invoices submitted, but when I got him on the phone with my adjuster, he back tracked and said that he hadn't even submitted the final invoice yet and I would still need to wait for the SMALL final invoice to be paid until they would give me my car back even though it is COMPLETED.
In the future, I would rather scrap the car, sell the car, abandon the car, fix the car myself, or give it to a distant cousin I hate rather than let them get their unethical, deceiving, manipulative hands on another vehicle of mine.

Terri Smith _{on Google}

Jan 25th, 2024

Our Ford Explorer 2023 was in an accident, and AutoNation Collision Center returned our SUV it came back looking brand new. Thats how great their work is. Very professional, friendly, and kept us informed with every repair done.

Bonnie & Julie _{on Google}

Jan 15th, 2024

Very communicative and customer focused. Worked with Insurance company to meet our needs. Lou is great!