Safelite AutoGlass

Tito Arellano _{on Google}

Mar 31st, 2024

My traction control keeps turning on. It thinks there's a car in front of me and my adaptive cruise control is now inoperable. Should disclose to customer with new car that a calibration probably is needed.

Ben W _{on Google}

Mar 24th, 2024

I was hit by a rock which left a very large crack in my windshield. My insurance provider recommended this location which I agreed was acceptable. I scheduled for service which took approximately 6 hours to be completed on a 2022 Subaru Outback.
When picking up my vehicle that night, just before closing, I noticed that there was a significant scratch on the inside of the windshield. Mistakes happen, so I contacted them and scheduled a second appointment to have my windshield replaced again.
Again I did not have a vehicle for the majority of the day and had to pay for rideshares to get to/from the location. After picking up my vehicle I noticed that there was significant wind noise coming from the top center of my windshield and they had spilled sealant on the right a-pillar of my vehicle.
I contacted the location again and had to make a third appointment to have the windshield replaced again. They ordered a new a-pillar and said they would replace it while replacing the windshield for the third attempt. They ended up spilling sealant on the left a-pillar of my vehicle. Eventually they replaced both a-pillar covers.
At this time, my windshield if fine, but the a-pillar covers, which were incorrectly installed, now frequently fall off. As this service was not provided at a dealership, it is no longer covered by warranty under the manufacturer.
After not having a vehicle for nearly three whole days and having to pay for rideshare on each of those three days, I am left with a vehicle that could have the a-pillar covers fall off at any time. This is a significant driver distraction when it happens which is a safety concern for me.
Overall, I would not recommend this location to anyone and will not be returning in the future.

Wade Hammons _{on Google}

Mar 16th, 2024

Excellent customer service from the front desk. Service was done quickly. Had a very good experience.