BMO

Nick Farakesh _{on Google}

Mar 6th, 2024

Bmo is not a good bank

James Tucker _{on Google}

Jun 6th, 2023

Good service most of the time

Kimhour Heang _{on Google}

Mar 29th, 2023

Bad customer service

George N. _{on Yelp}

Oct 17th, 2022

Case 1. I ordered some foreign currency (cash) about a month ago. I receive a message on Friday that the order is ready. I come on Saturday at ~10 am and the branch is closed!!! A piece of paper on the front door advises to use the drive-up window (see photo). Guess what? The bank does not have one! They are just too lazy to have it and find one teller to provide services that cannot be provided online. Eventually I came again on Monday (last day before my flight overseas) and got my currency. They would not care if I missed the transaction and wasted my $400.Case 2. A week ago I deposited $10K dollars into my checking account. They still keep my ~$5,000 on hold! Theoretically they have the right to do so. But it never happened to me before (~5years of depositing money in this bank). It is very likely, they are low on cash (bad assets/investments? total deposits less than withdrawals?). Be forewarned, stay away.

Vi T. _{on Yelp}

Jul 21st, 2022

This was a long time coming for this review. I had Janet Huynh as my mortgage lender and it didn't sit well with me. I wasn't happy with her respond of "I have a $4 million dollar loan that is more priority then yours" How rude was that?! What kind of customer service is that? I literally needed a response for a loan and took her 2 days. By that time it was too late, I had to put in a offer that had a deadline and I literally told her the urgency of it. Called me 2 days after the offer and told me sorry the bank give me loan. Well duh Sherlock, I already knew that when you weren't replying to me. I just needed a straight answer yes or no. I was lucky another mortgage broker that came through. Talking to Janet was very condescending. She needs someone to help her how to communicate to customers. I guess if you are in the $4 million dollar loan is top priority then under $1million.