Paul Davis Restoration of Utah - Logan Office

Z S (ZSkullz) _{on Google}

Jan 24th, 2024

I would never trust Paul Davis to come within a mile of my home. The bathroom they "restored" is 100 times WORST than before they came to clean up the leaked toilet water, WAY WORST THAN TOILET WATER. They didn't paint the baseboards, they did not caulk ANYTHING IN THE BATHROOM, and they painted over some of the moldy Sheetrock instead of replacing it. The entire thing was in shambles within a year. As for their 2 year "warranty" - it is meaningless, no matter how many times you call you will be told you will get a call back and NEVER be called back. Use LITERALLY ANYONE else!

Ted Olsen _{on Google}

Jan 23rd, 2024

100% Recommend.
Paul Davis has been one of the most amazing companies to work with. They will always be our choice for future projects and anything regarding future
Franky our project manager has been helpful with all of the process. He was super knowledgeable and did a fantastic job. Mitigation was quick and they were able to help us as much as possible with our insurance.

john garcia _{on Google}

Jan 13th, 2024

I should have read reviews - worst ever - Had Paul Davis replace a bad contractor only to get a worse contractor that being Paul Davis. They sent out a flooring contractor to re-sand our wood floor, they were fantastic. PDs (Paul Davis) work consisted of moving furniture into a storage pod - they taped something to the top scratched - nicked and scuffed our fine dining room table. Morgan msgd theyd replace or repair table. Sent a guy who stated the work was beyond his capabilities so I had another pro quote $4K - Morgan sourced another company but gave no info to them stated he was waiting to hear from them. I found this out when I contacted them and provided everything, they wanted to pick up leaf and experiment on it rather than strip and re-do.
Bottom line after 6 mo PD wants to be involved and they still havent finished basement - they somehow got insurance to pay, falsely claiming they completed work. PDs only work was to do minimal work in basement - they threw out baseboards but claimed to have put them in garage.
Why would I let them stay involved when they dont tell the truth? Cant complete simple things and lie to insurance company. I have to hire another contractor to complete
Table was $6K back in 97 so we went w less expensive way to repair - this type of table is easily $8K now
DO NOT USE PAUL DAVIS
We do not trust them - Im a contractor and always journal and document everything. Important to keep emails, texts theyll be important when seeking compensation.
An update to PDs claim
1 - what written agreement pertaining to our table? Forward it to me - your office has the bid AND your own manager sent a message stating his bids were in the same price range - thats all written in black and white.
2 - for your manager to try and collect the deductible of $1000 is so dishonest. PD was aware the deductible had been paid as per the emails from your office stating PD knew and acknowledged it was paid. Fortunately the Utah Insurance Commission has our backs AND our adjuster also confirmed our deductible is paid by the claim NOT per contractor and has been met.
Ive never dealt with a contractor such as this - PUBLIC BEWARE document and journal like I did. I know I wont see a written agreement pertaining to our dining room table because weve never signed anything. PD collected from the insurance and didnt complete the work.
Dont say youve credited over $2400 - you know where we stand and do not want PD involved with anything of ours.

Strauss Western _{on Google}

Oct 13th, 2023

$250 estimate fee??? Much better options out there

Greg McDavitt _{on Google}

Oct 13th, 2023

Dishonest, poor quality work, and paid for work that was never completed. Just consider your options when looking for a contractor, I would never recommend this organization or their leadership.
Nov 6, 2023 update: As you can see from the response from the owner (Brandon) in this thread, he is trying to cover his company's poor performance with excuses and shifted blame. So let me provide additional insight to those who read this.
I attempted to to have Paul Davis correct warranty work for over 1 year without success. The work is still not done and at this point will never be completed by them. His statement saying that they "tried", only occurred after they were served court papers, at which time it would have been inappropriate to conduct any work until the legal matter was resolved. The matter is yet to be resolved and because of the poor quality work exhibited up to this point and inability for Brandon's organization to be reliable and honest I have chosen to not have them complete any work regardless of their new found "willingness".
Again, my only purpose in writing this review is to provide warning of the poor business practices exhibited by the entire company, including the owner (as you can see here). So if you do choose to work with Paul Davis, please make sure you have definitive terms and conditions. However, because of the work I have seen them complete up to this point I would never recommend them, regardless of the price or terms. You'll end up redoing much of the work anyway. Services: Remodeling, Flooring, Water damage-related cleanup & repair