Angela Ritchie - COUNTRY Financial representative

Jan 2nd, 2024

Angela Ritchie is great she has taken care of us for years
Jun 25th, 2023

Outstanding and friendly
Oct 19th, 2022

We went with agency due to beating USAA. The lady Lorraine was super nice. But there was a lot of miscommunication. We closed on our house and about 2 weeks later she calls and asked if we still wanted to go with them, and still needed our signature to have insurance. The bank had already mailed them the payment and we had a policy. But she was saying that we didnt. Fast forward 2 more weeks they got the payment but now say we owe $402 more. We went to the office and she says yeah its cause you dont have your auto with us, so we had to take the multi discount off. I told her from the beginning that we were not moving our vehicles. If that was the case she should have told me from the beginning and quoted us without the multi discount. I left very frustrated and sadly would not recommend this agency.
Mar 17th, 2024

I never leave a bad review; I understand that stuff can happen, and mistakes are made. But this is the worst choice I have ever made when it came to our new house insurance. We called to get a quote from them and a couple of others to shop for insurance. We called the first week of November to get a quote from them, and it held our cars, ATVs, and the house. Then they were the cheapest around, so we went with them. Big MISTAKE! Called back to a lady named Lorraine, and had to do the quote again because I guess keeping records and sharing them between co-workers is a new concept for them. We settled for almost 1900 insurance police from them. Sent it to our mortgage company and closed on the house December 2nd, 2023. Two weeks later we got a call from Lorraine, and she asked when our closing date was. Mind you that everything was sent in and approved by everyone, and they called to ask when we closed. TWO WEEKS LATER! So, we tell them. Next week my wife gets a call from Lorraine again stating that they need pictures of my wood pellet stoves and until they get them, we do not have homeowners insurance. And when they do get them, they will FORGE the papers and backdate them to make it look like the insurance policy started on December 1st. Basically, blackmailing us to do their job. My wife did not tell me until they got off the phone because I would have blown up on them. You should never threaten anyone that you dont know because it could bite you in the end. I am a government employee with a high clearance that I must report to the clearance offices and tell them what happened. Then a month later since I do not burn corn pellets in my wood pellet stoves my rates went from 1900 to 2500. After they already agreed to the closing. Now since the Mortgage company will not pay the new amount, they again are threating us with no homeowners insurance. I would pay triple for insurance rather than go with this so-called company! DO NOT EVER GET INSURANCE FROM THIS COMPANY. I have spread the word for the Military here in Fairbanks AK.
Mar 4th, 2024