Budget Truck Rental

They are garbage service sux
Oct 3rd, 2020

Literally gave away my RESERVED rental minutes before we arrived, claimed there was no reservation. Showed them the confirmation emails from reserving it. Employees are useless, and immensely unhelpful. Avoid.
Dec 16th, 2019

Reserved a 25' (3 days @39.99 per day) truck on Thursday to pick up Friday. I was called Friday and was told sorry it's out for service and now we only have 16' trucks. She said we will give you a mileage credit. I came to pick up and she wanted to charge me 79.99 per day for the truck and give me a free day (likely the over booked and someone else was about to get the screw) I asked why would I pay double for a smaller truck to which she replied you tell me what you want to pay. I said give me your best price and my wife went to call uhaul. They seemed all too happy when I found another truck. If you even think about going here, please call the uhaul place 2 buildings away. Customer service is dead and places like this keep it that way. It's a corporate location so it's not even something that can be blamed on a franchisee, its Budget. Never again.
May 3rd, 2020

Rented truck in Visalia California. Had to return the car dolly as it was defective. Front desk clerk Sam, she never credited the return. I got royally ripped off by Budget. Never again!
Jul 19th, 2019

Budget off Burke, I had such a great experience when there was another woman working there. She'd go above and beyond to help. But I went in there lately and there's an old man and what I can only assume is a teenager who show a lack of customer service and the ability to help at all. So disappointed.
Apr 28th, 2019