Wynwood Brewing Company

Nov 7th, 2021

Nov 5th, 2021

I had wanted to do a brewery tour and tasting with Wynwood Brewing sometime during the week of Thanksgiving and had hoped that I would be given the opportunity to do so if possible. Unfortunately, I’m completely put off by some of the worst and most incompetent customer service I have ever come across. I spoke with Nancy in early June about doing this tour and tasting via email. She had let me know that I should follow up closer to the time. I did so on November 3rd. As of the posting of this review I have received no communication or reply from Nancy at all. I called Wynwood Brewing on Monday 15th November in the afternoon hoping to speak with Nancy. I was greeted by another member of staff, who said that Nancy had just got back in the office from vacation and was catching up on emails. I left my name and number along with a brief message that I was told would be passed onto Nancy so that she could reply within 24 hours. Sadly, that did not happen. I then called back on Tuesday 16th November and spoke with a different member of staff who informed me that Nancy was in a meeting and was too busy to deal with my request for a brewery tour, so someone else would reach out to me. Diondra did reach out later that day by email and had let me know that she would reply with confirmation of my date/time for the tour and tasting. As of the writing of this review, she hasn’t followed up either to confirm. Having spent years in customer service, this is horrendous. It’s clear that Wynwood Brewing do not want me to visit them or do a tour with them at all. Being from the UK and having spoken with multiple people over the phone at Wynwood Brewing, I hope that this is not an anti-European immigrant sentiment and would hope that no matter who wants to visit, they will not be discriminated against. However, despite having not said anything horrible to anyone over the phone or by email to anyone at Wynwood Brewing, I am not wanted there, and neither is my business. I hope that everyone else has a better experience with them, even though mine was terrible.
Nov 18th, 2021

Excellent beer lineup, cool place to sit and drink, fun and friendly staff.
Oct 30th, 2021

Oct 28th, 2021