MSC

My family decided to take a cruise for my grandmother's 75th birthday..14 of us scheduled and booked this cruise. My 5 yr old tested a false positive at the rapid test after having been vaccinated and a negative PCR test. We were not allowed to cruise due to covid protocols. Thats co.pletely understandable however we were told we had to quarantine at our own non reimbursable expense. I have been fighting with them for 2 months to get a refund since the event has passed and im currently scheduled to deploy for a year. I cannot believe they actually told me "people deploy all the time and I will be ok" they keep trying to force you to take a voucher they are fully aware you will not be able to use in the time frame allotted. There's no supervisor to speak to, no manager to assist. I had the worst experience without even setting a foot on the boat. I will be informing all friends and family never to cruise with them again. You would do better going with carnival or royal carribean...at least they understand happy customers have an increased probability of returning.
Mar 16th, 2022

(Translated by Google) Terrible customer care. They left us railings in the port and they never bothered to tell us about the changes in schedules, everything has been paid for since 2019 and they never advised me correctly about the departure times of the cruise, a shame. (Original) Malísima atención para con el cliente. Nos dejaron barandos en el puerto y jamás les importo comunicarnos los cambios de horarios, todo pago desde el 2019 y jamás me asesoraron correctamente de los horarios de salida del crucero una vergüenza.
Mar 5th, 2022

(Translated by Google) On such a chic Liner, we travel around the Mediterranean, restaurants and a swimming pool, water parks, spas, discotheques and theaters, everything is already included in the price of the cruise! Link in profile, Registration is free! Book and relax! (Original) , ,,, , ! , ! !
Jan 26th, 2022

(Translated by Google) Excellent cruise, very elegant !! Very good attention!! (Original) Excelente crucero, muy elegante!! Muy buena atención!!
Dec 11th, 2019

I don't know who is rating this company 5 stars. Maybe the crew. I am writing to complain about the terrible customer service you provide. I was a very loyal customer until now. When MSC announced that they would be sailing again, I made reservations for two cruises, one in August the other in November. The August trip was cancelled by MSC for COVID reasons and I was instructed to rebook my cruise after June 16th. I have tried several times to rebook only to be placed on hold listening to music for 45 plus minutes. I tried on three dates to rebook with the same results. Today I tried for a fourth time and actually spoke with a live person who advised me I was too late and had to wait for two week before I can book a new cruise or get a full refund. This is outrageous that a long planed cruise cannot be book again for two weeks. I promptly cancelled my November cruise and in two week will cancel the August cruise as instructed. Ironically, in my MCS account, the August cruise that was cancelled still shows that I am sailing in 42 days and welcomes me to add excursions and drink specials. Good Bye MSC. I will no longer be a customer.
Jul 28th, 2021