CHANEL

Sep 1st, 2021

But they didn’t allow ppl to get in 30 min before closing time.
Aug 30th, 2021

I really love it good service
Aug 1st, 2021

Chanel experience is really dependent on the sales person. I’ve shopped here for the last few years and has had great customer service with Kevin and Paul who both are no longer there. Called corporate and asked that their manager call me to discuss about a few items that I had reserved but never heard from. After multiple calls to corporate office and talking to Chanel corporate manager Linette (this took more than one month). Finally one sales person at the Chicago store texted me and her name was Karolína. I had asked to reserve two bags but her response was something along the lines of warning me that those bags were very limited and hard to come by. And that it requires a credit card to reserve. After I’ve given her the credit card information and asked if anything else was needed she did not respond to my text. Purchasing a Chanel bag should be a nice shopping experience. I love those bags but the service does not justify. So when the bags came in and she finally responded back, I declined to buy from her. I’ll still shop at that store if I’m in Chicago but will not be her which I’m sure she cares less about. Don’t be afraid to switch to different sales associate to find the one that clicks with you, responsive and respectful. My current sales associate at Neiman Marcus is wonderful and she once said to me that she’ll work hard for me and get me the bags I like. I’ve been going back to her since and have her order bags for me even from other stores when she does not have it. When I’m not buying big ticket items I get small things from her just to appreciate her. When new things come in she always send me pictures so I could shop via phone. Her name is Vicki at the Chanel store in Troy Michigan. The two stars are for Paul.
Jul 24th, 2021

this is amazing
Jul 21st, 2021