The Victorian Apartments

The property manager Melissa was always a joy. She did her job and did it well. She took all concerns seriously & responded in a timely manner. The new property manager is rude. He talks down to you & raises his voice. There were several mold issues in the apartment. The maintanence guy would just come clean it & paint over it. It came back every 1-2 months with no real solution. There was no 24 hr maintanence. Maintanence left at 12pm Mon - Fri & was off on Saturdays & Sundays. If you wanted something done, you had to work around HIS schedule regardless of what you had to do. Corporate did not answer the phone or call back regarding mold when name & # were left on voicemail. There were strict rules made that weren't necessary. The washers & dryers were never thoroughly cleaned. People left their dog's and cat's hairs in the washers & dryers. People left their clothes in the washer & dryer machine hours after the timer went off. The washers & dryers were always out of service, or they took your money more than once due to machine errors. The machines would be out of service for weeks or months at a time before anything was done to fix them. Clothes came out smelling like urine. It was horrible. There were roaches in the lobby of the building. The inspector said centipedes come out the drains & did nothing to resolve this issue. There were huge centipedes. The building has security cameras in the main areas of the building & on floors 2-5. No cameras on the first floor where the apartments are. Moving there in the beginning, people were stealing packages. Nothing was done about this even with cameras in the lobby.
Dec 1st, 2021

Today I was assisted by Pachen Stirgus as well as Melissa Foster. Not only was Pachen Stirgus very helpful , my issues and concerns were immediately heard out and took into action. I’m well pleased also with the very warm assistance I received from Melissa Foster. These two are very knowledgeable and skilled in there craft and I just like to Thank them both for there assistance. Pachen even followed back up with me and I didn’t have to wait The help was almost immediate. Melissa has been diligently working on my behalf for nearly a month straight with some assistance I needed , she’s a star player. Job well done !! Sincerely Antoine D Robinson (current tenant).
Jan 8th, 2021

I really love live here , it is near of Bus , Metro , Target, Starbucks , Whole foods, Marshals, Dress 4 Less and for a amazing breakfast "Valois". About apartment I like that I can order something online and we have the service of Parcel and always the packages are there . Electricity , Gas and Water are included and we have washers and dryers inside the building
Dec 29th, 2019

Oct 31st, 2019

I love the property manager Marrion. I had to choose between two TLC properties to live in and I chose the Victorian because Marrion laid everything out for me clearly. She told me EVERYTHING there was to know about what my experience would have been if I chose The Victorian. Thank you Marrion!!
Sep 6th, 2019