Sears Optical

I was very pleased with my two visits with Dr. Corrigan and one previous visit with her predecessor. She was particularly helpful to me with an insurance related issue, for which I am very grateful. It is unfortunate that the unfavorable reviews posted before mine are for Sears' general merchandise, not for the Optical department. I would not hesitate to go to Sears Optical again or to recommend it to my friends.
Apr 3rd, 2016

This review is based solely on the misinformation between the website and the store.  I did not actually get a chance to receive service.  However, the person I spoke with on the phone was polite and professional.  I called to confirm that my BCBSIL insurance benefits are accepted and was told that I could not use my insurance there.  I looked on the website and it clearly states that it does accept BCBS.  I called back and explained this and it was reiterated to me that they cannot bill BCBS because it is medical.  This misinformation is enough for me to go elsewhere even if I am told that they do accept it.
Jul 31st, 2015

I've gone to multiple optometrists over the years and haven't found anyone like the doctors at Sears (surprisingly enough). They've always worked with my schedule to get me in as soon as possible. They've gone the extra mile to get me discounts on services/products alongside my insurance. Every time, I will choose to go here over any of the fancy places.
Apr 13th, 2015

Good luck getting thru there automated phone answering system. You can't get to a human and when you get near the end of the call tree you get dropped.
Oct 1st, 2012

I wish I could give a no stars rating.   What a nightmare.  I went to Sears Optical based on a referral from a friend.   Set up an appoinment, went in, waited for quite a while past my appointment time, did the usual, got vision checked, picked out frames, etc.  Then everything fell apart.First, I was told that it would be about 10 days for glasses to come in.  It was over 3 weeks.  When they finally came in I couldn't see out of them.  The Dr. had totally messed up my prescription.   Make another appt. for a re-check with different doctor.   Go through the same stuff again, had to pick new frames because new prescription couldn't be put in original frames, etc.Ordered the new glasses (actually ordered 2 pair this time, one for distance/reading, the other for computer use), again told about 10 days for them to come in.   Called them one month later, still not in.  A couple days after that I get a call that they are in, drive up there (little over 1/2 hour from DeKalb to Rockford) only to find out that only 1 pair is in.  Seems they can't find the frame I picked out for the other pair.  Could've let me know both pairs weren't in.   It was 6-1/2 weeks before both pairs were in.  Go in to pick them up, totally different frame then what I picked out, they substituted without asking.   Ok, so you'd think by now my ordeal is over, but there's more.....There was a very nice lady who worked there named Becky.   She is the ONLY reason that I can give this place 1 star.  Becky went out of her way to make up for the fiasco that Sears Optical was.   She called me and said she felt bad that things had been so bad that she ordered me a pair of prescription sunglasses (at no charge).   I thought it was really nice and above and beyond.   Since she had been there when I picked up the last pair she noted my tastes as far as the frames go.   So what goes wrong you ask, well....I go back up to pick up the sunglasses when I get the call that they are in (3 weeks later) and yep, the frames are lovely, something I would have picked out myself, but the lenses are wrong.  Wrong prescription.   I ask to talk to Becky and guess what.  No longer with them and not by her choice I find out).   Are you kidding me!!!!   The only person who seemed like they even cared that my 4 month long ordeal mattered they tanked!    Oh, and they are going to "ship my glasses" once they get the right lenses put in (in about 5-7 days).     BTW, it's been over a week, they're not here.
Jun 7th, 2010