Budget Truck Rental

My daughter reserved a truck in March to be picked up tomorrow, July 24th. She got a call today, July 23rd, that said they don't have any trucks available. Good for her reserving her truck 4 months in advance. Shame on Budget for taking her deposit and not making arrangements to live up to their side of the deal. Shady, shady business practices. ...absolutely despicable. Never again Budget.
Aug 16th, 2021

They cancelled my reservation with less than 24 hours notice because they "didn't send enough trucks out" This was during moving season in Iowa City so there were no rentals left available and then proceeded to offer me no help. Do not rent from these guys. Please avoid this nightmare scenario for yourself.
Jul 28th, 2021

I had a truck reserved and called to make sure I could get bench seat instead of bucket seats. They were very rude when telling me I could not request a bench seat. Customer service number give u people who dont speak english very well and they wont transfer to a supervisor when needed. I cancelled my reservation and took my business else where.
Feb 14th, 2021

Budget is an abomination. I have my reservation placed 3 months in advance. My reservation got cancelled 48 hours before my move, they sent me the email stating that without explaining why. I have to call them 3 times. The first time they said: "We have nothing available, sorry". The second time they transferred me to customers support. Customers support escalated my case to some higher level and told me: "We will try to find you a replacement truck and give you a call back in 15 minutes - 2 hours". After 3 hours of waiting, I haven't heard from them, after that, I gave them a call again. The last call ends up that they don't have anything available (again), and they suggest that they will pay me the difference if another company gives me a higher rate. It is very convenient for them, knowing the fact that is nothing available in Iowa City and close by. Why do they even have reservations if they cannot fulfill them? I would give Budget 0 stars!!!!!! Terrible service, they don't care about customers at all.
Aug 1st, 2021

I almost want to give 0 star. Very poor customer service and not true to what they advertise. I made a reservation for a specific car which showed available online. I get there early in the morning and they told me they don’t have that car so they can offer me another one but its not clean. So i told them I will take it if they can just vacuum the inside since it had hair all over. The lady said no, I’ll have to wait for 3 more hrs since other cars are getting detailed. So I was just thinking as she was putting my ID card and I said to my friend that I almost feel like trying another place. The lady just stopped and just handed me my card. I bet this is a very good way to get customers lol. I’ve alway heard negative reviews about them, I just experienced it myself
Jan 30th, 2021