Image360 Kansas City Midtown KS

The crew at Image360 are very helpful and always very responsive. They make doing business with them very easy!
Apr 7th, 2024

Mar 7th, 2024

Feb 20th, 2024

Great service! VERY happy with this experience!
Jan 19th, 2024

To anyone considering having work done through this company, please read my review thoroughly. About two years back, I had my personal truck wrapped. The wrap was for a company I work for. Fast-forward to the present, my truck Started accumulating too many miles, so I chose to pull it from the company fleet. I originally contacted the company that put the wrap on to see if they could remove it, they told me multiple times that they would give me an estimate, but I never heard back. So I started to remove the wrap myself. After removing a panel or two, I realized that the previous company used some sort of glue in the tight crevices that made the wrap difficult to remove. Since I hadnt heard back from them, I decided to contact wrap it up. They answered right away with a friendly voice, I explained my situation to them, and they were very understanding. I ended up bringing the truck by that day so they could take a quick look at it and give me a quote to remove the wrap. Their price was fair so I requested that they do the work. Incredibly, they were able to take my truck that same day, and start their work to remove the wrap. Charles told me that it would be roughly a week and they would have it removed. This is where the story Interesting. A week or so had gone by and I called to see if my truck was finished, it was. I went to pick the truck up on a Friday. It was cloudy and rainy. I was in between jobs at work so I didnt have very much time to inspect the truck at all, I paid them for their work and took it home to drop it off and get back to work. Later that evening I came home from work, and the sun was shining. Naturally, not seeing my truck Without a wrap on it for a while, I did a walk around. My worst nightmare Had come to life. There was damage ALL OVER the truck.. And not the kind of damage from road debris. Improper wrap, removal type damage. Missing, paint, scratched up plastics, etc. I immediately sent an email to the company addressing the situation. I heard back from the owner of the company immediately. He drove out to my house to inspect the damage himself. Seeing that my concerns for the damage were justified, he immediately took on full accountability for his employees actions. The owner, Charles wasted no time, making sure that my truck would be restored to full health. He couldve tried the blame game or done anything to cover the tracks of the damage, but He did not. He accepted responsibility, worked with me on the correct solution, and got my truck fully restored and fixed. That ladies and gentlemen, is why this company gets five star review. Honor and integrity are among the highest quality traits for a good operating business. To any company offering goods and services, what comes with that is sometimes poor craftsmanship. Simply put, things can just happen outside of everyones control. Its what that company chooses to do when an undesirable outcome occurs that really matters. I believe this incident to be isolated, And even, They did the right thing without hesitation, and fixed my truck. I will use them for any future designs, vehicle wraps, etc, Without hesitation. This is a fantastic company that has ran by honorable and trustworthy people! Dont think twice about using them for any of their services. They are the right choice without a doubt!! Thank you!
Mar 6th, 2024