Cafe Rio Mexican Grill

Manager came behind the server and literally took out half the steak off my taco after it was make and put it back in the bin. Then told me he wanted to charge me extra when I complained .When I got to the checkout they charge me more than the price on the menu saying there was an extra charge for steak which was not apparent when you look at the menu. Completely rude and part of the manager and demeaning to the server in front of the customer.
Apr 14th, 2022

DO NOT ORDER ONLINE FROM THIS LOCATION!!! I placed an online order at this Cafe Rio and my order was expected at 7PM. I was told that my food was accidentally given away to another customer, and that it would be remade and I would be comped. They were unable to refund the order as the original card that placed it was not with me at the time, and I was then told while my order was being remade that I would be receiving a $10 gift card for my trouble. When I received my food 20 minutes past promised time, I asked if there was something else they could do regarding comping the meal. The manager, Eva, not in uniform, came up and said You paid for it, you got your food, whats the problem? Do you think this is acceptable to do to customers? I am okay with my order being a little late, but when you promise me a comp or a gift card, then wait until I have my order to tell me Im not receiving anything, I consider this absolutely unacceptable and downright deceptive business practice. Additionally, the managers bad attitude toward the situation was also unacceptable for someone who is supposed to be in a managing role. Will NOT be returning, and I do not recommend placing orders here. Caveat emptor!!!
Apr 9th, 2022

Apr 3rd, 2022

Mar 22nd, 2022

The food is always really great, even if the prices are a little high. The only real issue I have is with take out. Every time I order, which isn't often since this happens every time, I order sides of sour cream and guacamole (which are $1+ each) and it is never in the order. If I pick it up I check it, but a few times someone else picked it up. Would it be hard to train the staff to check orders for extras before handing it off?
Mar 22nd, 2022