Sephora Inside JCPenny

Sep 25th, 2022

Always great service and sales associates really know their stuff. Love their clearance
Jun 21st, 2022

Do yourself a favor and shop online or with a real Sephora because this place is a joke. This store is honestly a waste of space inside JCPenney. The hours of operation are wrong, they can't take returns on "standalone" Sephora stores, the employee told me I'd have to go to El Paso in order to return my items, and the store does not have anything in stock other than very limited colognes and makeup brands that hardly anyone has heard of. KVD makeup was the only recognizable brand, and even then it was very limited. Literally everything in this location is a disappointment and embarrassment. Seriously, go to Ulta instead
Apr 27th, 2022

They never have anything in stock, the girls are so rude and unprofessional. They have no idea what they are talking about. I had to take a foundation back twice because they color matched me wrong. I finally asked for a refund, and took my service to Ulta. Ulta was so much better. Do not go here unless you want to deal with rude girls.
Dec 6th, 2021

The store is great but the customer service needs to improve. The girls that work there are not friendly, they ignore you. The guy was very pleasant and knows how to treat customers.
Oct 8th, 2021