JJs Casa Di Pizza

Apr 8th, 2024

Apr 8th, 2024

I have on and off been a customer of Casa for 30 years and today was the worst experience I have had with them. I ordered a pizza at 2:15pm (Half Pepperoni/Half Mushroom) and they said it would be 25 min. I was on the 5 mins away went to the store down the street for at the most 10 mins and came to pick up the pie. I peeked at the pie and the mushroom side looked fine. The pie wasn't hot but I didn't consider why. The why was it was an old pie made of two separate halves and but together. Looking at the photos, you can tell by the cheese that this is comprised of two separate pies possible from the lunch service. It wasn't even luke warm and they pulled the pie from the warmer when I arrived. Why would it be in the warmer if I just ordered the pizza 15 mins ago? The fact that it was luke warm had me at a lost. In the past (even when they were on Elmwood) they were one of the best shops in town. I know places now days love to take short cuts including their competition but why do this when all you have to do is "Do the Right Thing". When on Elmwood they had a dynamite display of pies during lunch and throughout the afternoon and now it feels like they just simply do not care as much as they did. I've paid above average prices when I sat in and you know what... I didn't mind as long as the food was good and the expeerience was nice. Look at the photos along side this review and tell me these came from ONE pie and not two. The pizza was tough and I am speaking on the half of an elderly woman I care for. I know they can do better but the question is will they? The moment you look under a pie and it's blackened it one of two things. Either a dirty oven OR they warmed that pie (pies? slices?) a second time.
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