D Porthault

I follow the instructions to wash the towel wrap but get unexpected result. Anything was not told by manufacturers on the website were considered as common sense. The towel is still usable but totally destroyed by misleading description unfold it before washing it. For towel wrapper, it should keep folded until finish washing and dying. So ridiculous.
Dec 12th, 2021

Oct 24th, 2021

(Translated by Google) My experience was phenomenal. I would like to buy more tuallas to replace some tuallas that are already a little bladder (Original) Mi esperiencia fue fenomenal. Me quisiera comprar más tuallas para remplazar algunas tuallas que ya están un poco vejigas
Oct 10th, 2021

I ordered multiple items during Porthaults semi-annual sale online, which promptly warned customers that due to high volume, there could be a 2 week shipping delay. The company stated that customers would be informed of their items availability status within 72 hours. Yes, in a rainbow and fairy-filled world that would have happened, but its been 3 weeks and Ive heard nothing but dead crickets. Until I reached out to their customer service representative today, whom, Im convinced, is really a shiny robot dressed in a Porthault hotel robe and drinking nothing but silicone lubricant, I wouldve been told absolutely nothing! The robot informed me that one of my main purchases ordered almost a month ago, was actually not available and that they would refund my credit card. What happened to letting your customers know within 72 hours that the incredibly overpriced sheet set I ordered made from crushed diamonds and the skin off a unicorns back wasnt available? If I had been told in a timely manner, I wouldve bought another overpriced item like a duvet cover made of mermaid skin instead. My guess is that unless a customer spends $10k and up, Porthault couldnt care less about your measly $2k purchases. Judging from another persons review, Im not the only privileged chump whos been turned off by Porthaults lack of customer care and service. Brooklinen it is then!
May 4th, 2021

Terrible customer service. I placed 2 orders during their sale. The website said there would be a shipping delay of up to 14 days. Ok fine. For 1 order, the items were not even on sale. After 2 weeks had passed I called to find out what was going on & after several emails and phone calls they said they would expedite the shipping. Now I get an email that 1 of the items (not on sale) is not even available, although currently it says it is on the website. It would have been better to let me know this sooner, as the order had been placed 2 weeks ago. Everything about this was sloppy- from not shipping in a timely manner to not keeping proper track of what they have in stock. For this level of luxury shopping I expect more. Go to Pratesi or Frette.
Jan 26th, 2021