Courtyard by Marriott New York Manhattan/Chelsea

(Translated by Google) Really great hotel I stayed there for ten days in 2019 and no complaints. It is ready for everything (which is very, very useful in NY) and is internally clean I recommend! (Original) Vraiment super hôtel j'y est séjourné une dizaine de jour en 2019 et rien à redire. Il est prêt de tout (ce qui est très très utile à NY) et est intérieurement propre je recommande !
Jan 1st, 2022

Dec 23rd, 2021

Great service, very clean, comfy bed, hot water at any hour, excellent location.. I have no words to express how great our 8 day stay was!
Dec 19th, 2021

You can't beat the location, a few blocks south of Herald Square. The staff is extremely patient and friendly. The decor is very modern, since the hotel was built in 2013. The rooms are small, but clean and quiet.
Dec 6th, 2021

This is a belated review but I'm writing about an extremely poor and downright inexcusable experience I had over Memorial Day Weekend 2021. The tldr is that over the long holiday weekend, my party arrived with a reservation, but was turned away due to because the hotel wasn't even open, and wasn't even given an alternative hotel to go to. . Marriott Chelsea Manhattan falsely portrayed themselves as an open business ready to host travelers, however, upon arrival we were promptly told that the hotel was closed and unable to provide any services. Without helping us find a new reservation, Marriott Chelsea Manhattan essentially left us stranded without a hotel. My party had reservations at this hotel for 2 nights, and we arrived around 10-11pm. The hotel was dead quiet and the door locked - but an asset protection/security officer let us in and told us that the hotel wasn't even open. Immediately were confused by the locked doors and signs posted on the door indicating the hotel’s closure. We were quite confused, as we clearly had made reservations online and were not notified of any issues or status changes. After a couple moments, a man dressed in casual clothes, who self-described as “risk management” arrived and let us into the hotel lobby. He apologized that the hotel was closed, saying something along the lines that Marriott “didn’t get the necessary papers in time”. He handed us a piece of paper, along with two options: 1. If we went to a second hotel, they would “honor our reservation” and let us have the same stay we would have gotten at Marriott 2. Call a number they provided from Expedia, which they called the “relocation number for immediate assistance” This second hotel we then called and checked with them - the second hotel said there was no communication about this and were quite confused, as there was no deal to honor our reservation. We also called Marriott, who refused to transfer our reservation (mainly because our reservation was through Expedia). After over 3 hours of standing and talking with Customer Service, we were left stranded in rainy New York City in the middle of a busy holiday weekend. Also note, that we were not the only ones that were stranded during this time - during our extremely taxing and stressful time calling to find a new hotel, at least one other party also arrived only to be turned away as well. In the end, both options were fruitless because Expedia was never informed that the hotel was closed so the "relocation number for immediate assistance" was just as confused as we were. Management was completely absent from the picture and never once thought to reach out about this extremely negative and downright ridiculous move. If the hotel was going to not be open, the hotel management needs to actually communicate that to people that have reserved nights, along with any third-party sites the hotel takes reservations through. Marriott Chelsea Manhattan had over a month from our initial booking to cancel our reservation and give us advance notice of the closure, but instead did not provide us with any emails or communications. The issue was, aside from the “risk management” security guard, there is literally no one in the hotel. Not a single worker at the front desk, no managers, absolutely no one to call. Because the hotel was closed. And the fact that Expedia did not have the closure on file confirms that Marriott Chelsea Manhattan failed to communicate to booking agencies and other online services of their closure - falsely listing services and rooms that were not actually available. I will never be staying at a Marriott chain from now on - they have lost my trust and it has become quite apparent that the management at this particular hotel was extremely short-sighted and did not actually think of their customers.
Dec 27th, 2021