DoubleTree by Hilton Hotel Metropolitan - New York City

If I could give Hilton and this hotel 0/5 I would. This Hilton accepts bookings but has no date on reopening. Then on top of that they have NO resolution plan in place. I booked this hotel in May to stay in NYC during thanksgiving. We booked early / far in advance so we could get better rates. I happened to be googling the hotel to see the distance to a restaurant and noticed that the hotel closed. I was not notified that my reservation had been canceled and never got an email. I called the Hilton customer service to get assistance and ended up even more frustrated then before. I was on hold a total of 1.5 hours for them not to help me or offer any solutions. Their customer service is terrible and I have had a rep laugh at me when I told her I was on hold for an hour and got hung up on. I would never recommend Hilton to anyone after that experience. I called a Hyatt in NYC and they were so nice, helped me find an affordable rate and they felt sympathetic with my situation. Just shows the difference between the levels of customer service.
Nov 21st, 2021

I had booked a 9 day stay over Thanksgiving over 5 months ago. Two weeks ago I received an email that my stay had to be cancelled because the hotel was closed. I was not offered an alternative. No acceptable suggestions came from either the Hilton-Honors hotline or the hotel other than warm words and the suggestion of a booking at three times the price of the original booking. A hotel chain with 50 properties in Manhattan is not able to accommodate its guests alternatively. A shame for the hotel and Hilton. I should have read the reviews about the hotel before booking. Then I would have been saved a lot of trouble.
Nov 14th, 2021

Tengo una reservación confirmada y pagada para el dia 20 al 27 de Abril del 2022.. Ya estara abierto el hotel para esa fecha???
Nov 12th, 2021

(Translated by Google) I have my reservation for next week and it will surely remain closed, too bad they let you book without warning that it is closed !!! (Original) Tengo mi reserva para la próxima semana y seguramente seguirá cerrado, que mal que dejen reservar sin avisar que esta cerrado !!!
Nov 10th, 2021

tengo una reserva para el día 22 de noviembre hasta el 30 y me aparece que está cerrado. No sé como me han dejado reservar habitación si no está abierto aún. Espero me den una solución pronto. Se supone que abrían en octubre.
Nov 9th, 2021