UPKEEP

My lips are beautiful, words cannot describe the feeling I have right now . This was much needed , thank you Kaley . Service: Lip fillers
Mar 24th, 2023

Disappointing. They continuously change/cancel appointments and then get defensive when you cant change at the last minute. The receptionist is incredibly rude and expected you to say how high when she says jump. The front desk staff is not friendly at all. The result from the services are ok. Not great. They also insist on seeing id as they say its medical treatments but then expect tips as if its cosmetic. Which is is??? Once my packages are done I will not do business with them again largely due to the rude receptionists and minimal results. Not worth being treated so horribly Services: Microneedling, Laser hair removal
Mar 23rd, 2023

I wish I could give this business zero stars. I also wish I would have done my due diligence and read all the one star reviews before making an appointment! After being targeted by their IG ads, I decided to try them out and made an appointment for Sunday 3/19 for 1:45pm. As I would be a new customer, I tried to leave a bit earlier (coming all the way across the city from the west side), because I knew I might need to fill out some intake forms. Unknowingly, I realize that the NY half-marathon is taking place this day. This means all major roads are closed and I would be sitting bumper to bumper traffic and would run late. I tried taking the subway which was also running on delays. I call Upkeep to let them know I would be running a little late due to these unforeseen circumstances. They proceed to tell me they will need to reschedule me and charge me a $200 no-show fee. I tell them that's absurd and I am already on my way. I get there 12 MINUTES LATE, they say they cant see me and charge me the fee. I am literally in tears at this point from the stress of getting across town during a MARATHON. I email their Customer Service and they say there is nothing they can do about the $200 fee. Did I cancel, NO? Was I a no-show, NO? So why am I getting charged a cancellation fee? PLEASE UPDATE YOUR T&Cs, they are vague and dont reflect this situation. If you read their reviews, there are clients who had to cancel because they were infected with COVID and could not come in, and they STILL charge cancellation fees. The fact that they would rather have infected people with COVID come in or charge them the $200 cancellation fee is absolutely disgusting and should really tell you about their shady business practices. This business has no consideration for their customers, and considering there are a dime a dozen medspas in NYC that have WAY better treatment of their customers, I highly doubt Upkeep will be around for much longer. Do yourself a favor and read their horrible reviews... this place is a disgrace in the way they treat customers and unfair/inconsiderate business practices. Stay away!
Mar 23rd, 2023

DO NOT go to them. Theyre scammers. I was 15 minutes late due to a personal emergency so they charged me the entire $200 for my appointment and refused to refund me or give me an appointment. I will have to contact my bank and the BBB now. I am myself a medical student training to become a doctor, I would not dream of treating a patient like this.
Mar 19th, 2023

Came here for Botox and the front desk was amazing and really nice but my injector was not a positive experience, felt super rushed and careless and didnt tell me what product was used and tried to upsell and then acted weird when I didnt want to. Ive come here a few times and for the most part its been a good experience but some of the injectors have mad attitude for no reason. Pushing tips after that is kind of crazy tbh
Mar 13th, 2023