Avis Car Rental

Avis at the airport is always my first choice when I am in town. The staff is always friendly and helpful.
Dec 20th, 2023

Terrible service. I tried changing my reservation on the app and was not able to do it for whatever reason. When I got to the counter and told the guy under the initial JL he said he was able to accommodate the vehicle I requested. Online shows $169 per day for the truck and I was charged $234 because of the time I picked up the vehicle. Had I been able to change it online, it would have been the $169, but because I was at the counter they decided it was ok to raise the price. Not only that, I rejected the fuel charge as I always fill up the vehicles upon returning, but they decide to charge me the fuel charge anyways. This is why I never use Avis. Unfortunately Enterprise/National did not have anything available at the time of my booking.
Sep 3rd, 2023

Sometimes great service next time total mess and makes you never want to go back here. Not alot of choices for rentals in Bismarck.
Jul 29th, 2023

After landing at the Bismarck airport and finding that Hertz screwed up my reservation royally, I went to the Avis counter. A young woman named Jessie went above and beyond to get me a car right away. She was accomodating, understanding, and very personable. Can't say enough how much I appreciated her willingness to help. Side note: I will never rent from Hertz again.
Jul 7th, 2023

Wish I would have read reviews before I rented from them. Have been a long-time Avis customer, but this is by far the worst experience I have had. We rented a car months in advance, when we got to the rental counter of course they did not have the car we wanted and had switched us to a gas-wasting Ford F150, we asked for a car with better gas mileage, which they were able to give us at a higher price. Before our trip ended we had a truck throw a rock back at the windshield, chipping it. When we flew out there was no one working the rental counter so we left a note along with our keys and contact info. No one called, they charged our card and that was the end of it. We thought..... Then we got a call from Purco, charging us for full replacement of the windshield, plus over $200 loss of revenue for this Bismark Avis office and $300 administrative fees for Purco. An extra $500 in charges that are not covered by the insurance companies. Called and talked to the manager of 5 Star Car Rental who owns this particular agency. Have not talked to a ruder individual in all my dealings. He hung up on me, and told me to take it up with PURCO. They even sent me a receipt for the wrong car, we rented a Ford Edge, they sent me a receipt for windshield repair for a 2023 Toyota Corolla. Travelers beware, worst company and customer service I have ever dealt with. Might make sure your whether it is Avis or Hertz that the car you are renting is not a part of 5 Star Auto Rentals.
Aug 22nd, 2023