Benjamin Franklin Plumbing

This is one of the worst plumbing companies that I have ever encountered. Our service man Shaun put in a new garbage disposal for us. He was very nice and friendly but it cost us $800. This company banks on the fact that your garbage disposal (or whatever device) will not break and they charge you extra for a 7 year warranty that you will most likely never have to use. They never even give you an option for the other warranties. Our actual disposal cost us $369. Thus, we paid about $400 for installation. It took Shaun 30 min to install the garbage disposal. Therefore, we paid him $800/hour for his labor. I know neurosurgeons that don't make as much. Albeit nice and friendly, this company will massively overcharge you for something Home Depot could do for $100. Do yourself a favor and never ever hire these people. They will swindle you out of your hard earned money.
Dec 15th, 2018

Paid about $250 to have a leaking valve replaced about a year ago, and was told at the time, don't worry though, you have a 2 year warranty on it. It is leaking worse now about a year later then it ever has and I called for warranty and I was told I still had to pay about $200 again (fee+125 tax....). Beware! [Added] found out the fixture they replaced was never actually replaced, it just had two rubber tabs replaced. Also turns out it's free to go to Moen and get the replacement part and takes about ten seconds to not only do myself, but teach my ten year old as well. Thanks Ben Franklin for advancing my family's knowledge of plumbing, and hustling.
Dec 6th, 2018

Josh Cruz was amazing. We weren’t expecting him until 1pm, but the main office called and said Josh would arrive at our place early, which was awesome because our basement was flooded. Josh was super professional and very knowledgeable. He knew what to look for immediately and made us feel at ease about our flooded basement. Josh explained to us what the problem was and the future steps we needed to take. Josh was also very respectful of our property. He took extra measures to make sure our place was clean by using drop cloths, a shopvac, and covers for his boots. We would highly recommend Benjamin Franklin Plumbing and Josh for anyone’s future plumbing needs.
Sep 3rd, 2018

Feb 16th, 2018

Awesome job
Dec 10th, 2017