COIT Cleaning and Restoration

Jan 20th, 2023

Absolutely terrible. Late to initial appointment Does not return calls or emails from me or Coit Did not call for bid price or after" cleaning" the rug. Had to go to the store and demand rug. Had no idea The worst. Service: Area rug cleaning
Dec 1st, 2022

Appointment scheduled between 3 and 5. Never showed up. Never called. Never heard from him again.
Aug 10th, 2022

Never showed up. Waited around all day, repeatedly called both the local and corporate Coit offices No one knew what was going on or could reach the tech. Got a call two days later and a voicemail from someone saying the tech couldnt get in touch with me. Complete waste of time. Go with Portland NW Carpet Cleaning instead - They are a local business, incredibly responsive and professional, and do great work. Lesson learned.
Jul 18th, 2022

tldr: friendly office staff, terrible follow through - never received service. I called COIT to get a quote for air duct cleaning, they scheduled me for within the week, and said I'd receive a call day-before from their onsite staff to set up the exact arrival window. Day-before I never get a call, so I call back day-of my scheduled appointment and office staff was very apologetic, says they'll send an email asap to their onsite crew to give me a 30-min heads up. Never received the call from onsite crew - complete no-call-no-show. So I call back and talk to another friendly, apologetic office person, who schedules another appointment another week out. Exact. Same. Experience. No call day-before, no-call-no-show day of. Super unimpressed with the follow through on actually sending the person to do the work (or the communication that something needs to be rescheduled, that would have been fine and much appreciated).
Dec 9th, 2022