Ward B. Burnside & Co

Fantastic as always
Nov 6th, 2023

We had an issue with the leak of the PRV located in the meter pit outside our of townhome. Burnside was professional and has done an excellent job on the repair in a timely fashion. Even though they accidentally broke the yoke assembly when they were trying to replace the PRV, it only took them 4 business days to get the part and have it installed. They were nice enough to hook us up with our neighbor's faucet so that we have water to use when we are waiting for the part to arrive. The total bill was $2,290 for the labor and the parts combined. Will post the breakdown later. The staff in the office is nice. They prefer phone calls rather than email communication, which is an old-school approach that I would respect. Echoing some other reviews up there, If you have an urgent need for a quality service without much concern over the cost, please consider Burnside for any of your plumbing issues. Service: Plumbing leak repair
Mar 10th, 2023

Have had 3 experiences with Ward B Burnside. First two were in 2020 and earlier in 2022. Both were friendly, professional, and timely in relation to non emergency minor repairs (outdoor pipe and leaky sink). Third experience tonight was terrible. We needed emergency service (valve broken requiring water to whole house shut off). We called after hours around 645pm. The coordinator was great and friendly and helpful, mentioning they would have a tech call us. The tech called my wife 20 min later and after she described the problem, he condescendingly said we botched a DYI fix but did not agree to come out thus not helping us. Its fine if unavailable but we dont need the attitude especially as repeat customers and obviously we know there was an issue hence us calling. Its a shame because wed rather support local businesses than big brands, but the unnecessary tech treatment is a dealbreaker for ever recommending this company or using them again.
Feb 10th, 2023

I like this place also I am burnside from this family because this place is named after "burnside" family
Nov 7th, 2022

Outstanding company. Great service. I have been using Burnside since 1987 and highly recommend.
Sep 23rd, 2021