AT&T Store

I really appreciate the way these guys answer the questions promptly.
Dec 26th, 2021

Rude staff. Not following the guidelines for COVID (both, clients and staff are not using face masks)
Dec 7th, 2021

excellent customer service. i was having a lot of trouble getting set up and the staff worked very hard to get me walking out the door with my new phone. i am immensly thankful. the staff worked so hard and they deserve praise and recognition. again thank you so much. i wish i could give 10 stars!!
Sep 10th, 2021

They were very helpful customer service was great I recommend
Aug 13th, 2021

I would not recommend this authorized retailer to anyone, please go to a corporate store. My service today was horrible. I came into the physical store to give this specific store business rather than process everything online.( I came to this location months ago and had so much help and insight and we were looking forward to that in person service again. ) The energy from the employees was so dry and low. Bad day? I came in for upgrades and adding new lines/devices but unfortunately didn’t get that far. I had a rep who didn’t even introduce herself, or seem personable whatsoever. Her attitude was incredibly rude and she made the transaction uncomfortable for my husband and I from start to finish. She went over absolutely nothing except how much I owed for the upgrade, and that there was no cube for my phone I was upgrading too. No breakdown of fees, changes to bills, current promos, here’s some hand sanitizer, how ya doing today… NADA.. nothing at all… after I paid, she just handed me a receipt, sat down and just sat there. I asked what the next steps were and her reply was rude, rude to where at that point, I no longer wanted help and wished I hadn’t just paid in the store for the upgrade. I left the store, went home filed a complaint and finished with upgrades/adding online with a more helpful rep. I dislike leaving bad reviews, but I dislike spending my money where it doesn’t belong even more and would hate for anyone else to run into the same issue.
Sep 2nd, 2021