AT&T Store

They were very friendly but added insurance and fees to my phone I did not agree to. Thankfully online customer service helped to fix everything but be wary of what you agree to in-store.
Dec 9th, 2021

Riad was very busy when we went in and he was helping as many as he could at one time. The young man did a great job at multi tasking and helping everyone he could. Kudos to his patience and knowledge!
Aug 16th, 2021

Aug 11th, 2021

Great customer service from Marcus! Awesome store
Apr 26th, 2021

Don't use AT&T unless you have no other choice and be super careful with them because AT&T will try to do sneaky things to get your money. Customer service is a terrible nightmare, so you practically have to take them to court when they are in the wrong. In November we bought two phones including AT&T service for a great price via Target. We found out at the AT&T store that we couldn't get the price that Target offered us. So, we told them that we don't want the phones or the service. I thought that they said that they cancelled the service right then. They said if we return the phones within the two week period, we shouldn't be charged anything. So, we returned the phones within the two week period. We had never ever even used the phones for 1 second. AT&T is still trying to charge us for service and the two phones! We've called four times, sent a complained online on their website, and sent them a registered letter and they still try to bill us. Even though, the times we spoke with AT&T on the phone, they agreed with us that we owe no money, AT&T made the mistake, and that all charges would be reversed. We went to the AT&T store where we bought them, and they said that they would not help us and we had to deal directly with AT&T billing. But, we keep receiving bills for two phones we don't even own and service that we've never used. January's bill was $565!!! We told our bank to not allow AT&T to take any money out of our account, but AT&T snuk around us and took it directly out of my debit card without our permission. We called our bank's dispute department and they said that they will request the money back from AT&T. Now, AT&T has sent us a letter that we're late on our payments and that will effect our credit score.
Apr 28th, 2021