Once Upon A Child - Memphis

The store is very spacious and clean. Well organized and has lots to choose from. I love this location. Bradley the store manager has a great personality and greets every customer that comes through the door with a smile. Customer service is always great. Prices very reasonable and all merchandise like new.
Oct 2nd, 2021

I have 5 kids. Once Upon a Child was once a life saver to me. I frequented this place often, but usually in the morning when a very nice and professional young man is the manager, but here recently, i have been going in the afternoon since the husband has been working more morning shifts and can watch the kids more often in the afternoon. Anywho, I've been meaning to write a review for over a week because something has really been on my mind. I go in several days ago around 6 pm and I just noticed the vibe was different in the store. It seemed much more chaotic and there weren't even very many people inside! The manager, a young lady, had head phones in her ears and was in a heated argument with someone and stormed outside. I was used to being greeted pleasantly as i walked through the door. So I'm shopping for my youngest and middle daughter, Ashley (4) and Taylor (7), and Taylor was in the car, but she came inside to tell me how "some lady" was using such bad language right in front of her. I checked out and on the way home my child said words that would make a grown man blush. Ma'am, you don't know who may be watching you and you really need to leave your personal problems at home because now my seven year old knows words that i was trying to protect her from and you just don't care. Maybe a children's clothing store is not for you.
Sep 30th, 2021

Changing the drop offs to appointment only is so very inconvenient for faithful shoppers like myself. On top of that, nobody informed customers. We have provided our emails not only to spend our money but to be informed of important changes like this! I came on my lunch break thinking I would be able to walk in, drop off, and come back. But because of this new appointment drop offs, I won’t be able to come when I can which is normally on a whim. They have definitely lost me as a customer.
Sep 15th, 2021

I have been going to sell and buy clothes mostly to the East Memphis location on Primacy Pkwy because is convenient. However, I rather drive more to go to another location. The manager in that particular store is absolutely rude and has an attitude depending on his mood or whether he likes or not what you are asking or saying. This man for sure has no idea what customer service is. I have seen him being rude to other customers, but this time it was to me. I called on 7/1/2021 to ask if they were already taking fall/winter clothes and a lady responded the phone responding “yes” and nothing else. As I got to the store with my bag and some coats in hangers the manager immediately said “we are no longer taking anything in bags. They have to be in cardboard or container boxes” which I replied “but I just called and I was not informed about this. Can you make a 1 time exception?” He responded with an attitude “as I said we are no longer taking items in boxes”. At that moment I am no longer a customer of that location, until the staff changes. To the owner, I recommend hiring polite employees that know how to treat customers. Specially the ones that have been customers for years. Without customers, your store will not be running. But with rude and poor management, your customers will not return.
Aug 1st, 2021

Jun 28th, 2021