Little Caesars Pizza

I came into the little ceasers on union ave about 2 weeks ago I ordered through the app to get my food on pizza portal I had 2 pepperoni an order of wings crazy puffs and crazy bread when I first got to the location when I was notified by the app that my food was ready i went to the pizza portal and my order wasnt there I asked the cashier if my food was ready and she told me their making fresh crazy bread for me so I didnt mind waiting since it was going to come out fresh but I waited for about 15 minutes I wasnt too mad about it but I got my food checked the pizza and it looked burnt it was also cold all of my food was cold and I didnt get crazy bread I got cheese sticks I didnt realize this until I got home I was abit disappointed so I put in a complaint for that location a week later I get a call from a number I didnt recognize it was the general manager of the location I was not expecting anyone to address my complaint at all and was very shocked he apologized to me and told me he had some new hires that day that are still trying to learn he is still trying to figure out whos serious about working there and who is just playing around in the end he offered to remake my food and for it to be picked up whenever I want it he gave me his personal phone number so I can call whenever so I decided to get it yesterday and the food came out amazing we need more managers like this in the world I know if I went and put a complaint in any other establishment or food chain restaurant I wouldnt have my complaint addressed I was very shocked this happened and greatly appreciate the general manager for caring this much and making me feel heard
Apr 4th, 2024

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