Gables West Avenue

The mess in the elevator occurred sometime between Saturday night and Sunday morning. Although I submitted a maintenance request Sunday morning, the mess was cleaned the next day. I overlooked the emergency phone number information, listed on the client portal. Response was timely, otherwise. The building is generally well kept and this is the only time I've seen an issue like this - one tenant as a bad egg.
Mar 13th, 2024

The new leasing manager James at Elle West Avenue has provided exceptional service since day one! He has proven to us that people care about their clients and doing a job well done. In the midst of a significant leak James was efficient in responding with Alex from maintenance who has also been responsive. He was even climbing ladders and helping along with the crew. The follow-up after the leak has also been great. We have leased three connected units for over 15 years at this property. James and this crew have been a wonderful and refreshing change. Thanks James, it should give anyone who is interested living or working here confidence they'll be in good hands.
Mar 7th, 2024

Love living here! Management is on point!
Mar 5th, 2024

This place is in a great location, and I cant think of much thats not within walking distance. To put it lightly, things were a bit of a mess when the new management company took over, but the Property Manager James has really stepped up. I can already tell a major difference and improvement to cleanliness, work orders, and just over all response timing. He has been amazing and will actually take the time to sit down and speak us residents. He and his team are so kind and helpful now, so Ive changed my mind and plan to renew my lease for another year! Thanks James and Elle Team! - TM
Feb 28th, 2024

I am not one to write a review of this nature unless I feel strongly, and I find it truly important to share my experience with others in hopes of saving them the energy & financial drain and probable mold exposure. My boyfriend and I moved into Gables West Ave under previous management in 2021, and ever since ZRS Management took over and changed the name to Elle West Ave, our experience drastically suffered. Within five months of our lease under Elle (ZRS), we experienced multiple active ceiling water leaks, three in total, one spanning roughly 4 feet long over our living room. During this time, we initiated every single recovery effort and communication to get these 3 leaks resolved. This process of calling, visiting the staff in person, and putting in multiple digital service requests and messages went on for almost two and a half months to no avail. The rent we were paying for this apartment was $3,500 a month. The ZRS management team did not provide any clear communication, correct information or any solutions - long or short term - until after roughly two months of persistent communication on our end. We had to initiate asking for any buckets or tarp in the meantime to collect the water leaking onto our living room from our 4 foot long leak, and were offered a drop sheet and old freezer ice containers to act as buckets. They were generally unapologetic, unclear, hard to pin down for clarity and extremely difficult to contact and work with. Most of the time, the people we were referred to to speak with were not in office or we were provided stories that did not add up. To reiterate, we paid a rent of a large sum of $3,500 a month (increased rent when ZRS management took over) for a one bedroom two bathroom, and no rent was deducted during the 2.5 months we had 3 spots in our apartment leaking water and almost certainly growing mold - in our bathroom, above our bed and in our living room. We were each offered a $125 gift card as an apology. Our rental rate did not equate or feel fair to the product we were paying for - a ceiling that was falling apart and an unhelpful and unresponsive management team. After this incident, the management team, roughly 7 months into our lease term, claimed to have misplaced our digitally signed lease and addendums (which we had signed at the beginning of our lease to our agreed $3500/month in June 2023), and after receiving much communication from us regarding our leaks, they sent us emails with a threatening undertone and a tight deadline to resign our lease and addendum papers or we would be up-charged a month to month rate. They stated that if we didnt resign our lease (time is now Jan. 2024) we would then be considered month to month and be up-charged to roughly $5000 a month and also have to pay that difference of the previous months we had lived there already - threatening us with a outstanding balance of $12,000 (a MTM rate of $5000 for the 7-8 months we had already lived there) as they had lost or not properly collected a signed lease from us in June when we were under the impression we did. Additionally, the building is old and seems to be falling apart - the security gate doors to move around the building and garage gate are broken frequently, gym equipment often does not work, water leaks from the ceiling in the hallways, sneaky charges appeared on our account that we would need to get resolved, the key fobs stop working occasionally, our fridge has gone out multiple times. Wear and tear is normal and unavoidable, however, the lack of urgency and initiative amidst these challenges is frankly unacceptable and unfair considering the hefty rental prices. One star as the location is ideal, right across from Trader Joes. An honest word from our experience to anyone who might be considering ELLE. Some other apartment ideas to explore downtown with comparable or less rent for a MUCH better product, amenities and environment to consider based on friends who have had positive experiences: The Monarch by Windsor Hanover Republic Amli on 2nd Good luck!
Apr 3rd, 2024