Bridget Aquinaldo, Liberty Mutual Insurance Agent

Please do yourself a favor and use any other company for your insurance. This company does not value loyal customers nor will they take responsibility for their short comings. I have been a loyal customer for 7 years bundling policies for auto and homeowners. Over the years I’ve had multiple administrative issues (I would receive my in-laws mail and get my in-laws phone calls even though our policies have nothing to do with each other…) and just recently I was non-renewed WITHOUT notice. Liberty claimed to have mailed a letter (even though I am set up on paperless billing and paperless notifications - didn’t send it certified Mail either), no emails and no calls for confirmation on receipt of this communication. They also had no issue keeping auto pay turned on for a policy that did not exist. I was billed on auto pay 08/16 and then they non-renewed my policy without my knowledge on 08/17. I drove my vehicle around for 3 1/2 weeks uninsured and had no idea. I was able to sign an auto policy (at a premium price because I couldn’t take advantage of early bird signing and was penalized for having a lapse in coverage) with another company only two days before being penalized for not carrying coverage for 30 days. If I had not found out this information, my auto insurance could have been more than my car payment!!! Never in my life have I dealt with a company more unprofessional. The representatives for insurance companies I explained this situation to said this is wrong and Liberty should have been calling or emailing to confirm I had received this notice. No one from Liberty could give me an answer for why I was not called or emailed nor could they tell me why my policy was not renewed. They eventually emailed me a copy of the letter that was sent non-certified mail and it was a one sentence “your policy is not renewed.” No other explanation! After 7 years of giving them my business, what a slap in the face. Your loyalty to this company does not matter!!! Save yourself the true headache and exhaustion and just go somewhere else.
Sep 19th, 2021

May 11th, 2021

Apr 22nd, 2021

Great service.
Apr 7th, 2021

Feb 28th, 2021