Diamond Decks

EliZABETH De La Cruz _{on Google}

Oct 28th, 2021

I really wish I would have researched this company a little more. When we asked them for an estimate we were met at our house with a very pushy salesman who was trying to get us to sign that day. The only reason why we did was because we haggled down from 21k to only 11k and they financed. We had requested quotes from everyone else and they came and left with better customer service. This guy was very pushy.
Fast forward to last month trying to refinance my house when we learned the "financing" was written as an actual lean against our house. We have automatic draft and have not been late once! So we were confused. After several conversations they refused to remove the lean so we had to show proof to our mortgage company (along with our credit report matching up) that we have never been late or missed one payment. Good thing I keep all of that stuff.
2nd they started work without my HOAS approval. They said they would take care of everything (which was another good selling point for them) and then BOOM! I received a warning notice about a fine because of the unapproved construction. When I questioned them they said it was MY responsibility to check the status? So I asked them to send me the communication between them and my HOA and I can tell you that I am still waiting on that email till this day.
This isn't even commenting on their sloppy work. My house siding is FILLED with concrete splatter! The concrete is uneven and it's been over a year dealing with "Angel" trying to level it out because all of the rain water collects against my house and doesn't drain into the yard. So we purchased a push broom to push all of the water off of the porch when it rains. We keep getting excuse after excuse about their sloppy work and mess they leave behind. They left my yard muddy and concrete chunks and splatter everywhere we actually had to call them back to come and clean up. And now they are unresponsive to finally finishing the work. I hate you tear any business down but I have absolutely had enough. Services: Structural construction assistance, Installation, General construction I really wish I would have researched this company a little more. When we asked them for an estimate we were met at our house with a very pushy salesman who was trying to get us to sign that day. The only reason why we did was because we More