Budget Truck Rental

Car was prefect, I received a car similar to the one I had picked out. The car was clean & in great condition, the tires were perfect for driving through snow. Also the service was great from the ladies at front desk both during pick up & drop off. Highly recommend!!
Feb 10th, 2023

Been renting from these guys for years. So far, the customer service has been stellar. They're great to work with and the prices have been the best.
Feb 9th, 2023

Great, friendly service. Very accommodating and convenient!
Feb 5th, 2023

I rented a vehicle from this location on a Wedensday. I rented it for four days (return Saturday). Because the location doesn't have a key drop box and closes early on Saturdays, I was going to have to bring the car back Friday night by 6PM even though I had paid through Saturday. This is my first issue... not being more accommodating with returns. I then realized I wasn't going to be able to bring the car back before the location closed on Friday either. I called the location and was told that I could either keep it until Monday and pay for 6 days, or keep it until Tuesday and pay for a full week, with the full weekly rate being less expensive. I agreed to do this. However, when I later checked my contract, the Weekly reate was 10 TIMES the daily rate for some reason. This is not what I was told by the location, and by the time I realized this, I was in a bind because I had already made plans to keep the car for additional days based on this misinformation. Second complaint: misinformation. I then tried calling the local location again at about 2PM Mountain time. The calls were just forwarded to the companies administrative offices which were closed, and thus I received a recording. Selection of any of the options provided by the recording simply resulting in the system asking for an extension and then disconnecting the cal. Third complaint: ridiculously lousy customer service and an inability to reach local locations if they decide they don't feel like answering their phone. I then called the reservation number. The only way I could get ahold of a live person was by pretending I wanted to make a new reservation. The first person told me that she couldn't put me in touch with a local office, so I asked to speak to a supervisor. I was transferred to someone who actually wasn't a supervisor, and this individual transferred me again. The third person was not a supervisor, and finally on the third try, I was successfully transferred to someone who claimed to be in a supervisory role. Fourth complaint: reservations agents unable to offer any kind of assistance. When I finally spoke to the supervisor, she asked me for two pieces of information: a number off of my keys, and a rental agreement number. I gave her both of these pieces of information, and she still couldn't find my reservation. She finally looked me up using my phone number, but she said that she cuoldn't view my contract because the location didn't attach the contract to my reservation. I don't know who is more to blame, the locatl location or Budget. The local location provided misinformation that's going to cost me about $250, and I can't get them to answer their phones to discuss. Corporate Budget, on the other hand, is clearly just ans unconcerned with customer service because after spending hours trying to reach someone to assist, I was ultimately told by a SUPERVISOR that she couldn't do anything because the local location didn't process the paperwork properly. She told me to call the local location (clearly she wasn't listening when I told her repeatedly that they weren't answering their phones), so then I was back where I started. I will definitely not rent from Budget again, and if I ever had to for some reason, I would choose a different location. I would encourage others to steer clear of this company/location as well.
Feb 4th, 2023

Brittany at slc downtown budget is awesome! Always great customer service and cars are always clean.
Jan 27th, 2023