Glass America-Seattle (Thorndyke Ave. W), WA

I was a bit apprehensive to go with Glass America after reading some of their reviews, but I couldn't wait the almost 3 weeks for the next appointment elsewhere. I'm VERY happy with the customer service I received from Glass America and Pat their service tech. Pat was very friendly, timely, and went above and beyond my expectations.
Feb 27th, 2022

Jul 2nd, 2021

Got my driver side window repaired. Guy was nice enough. But he was unable to get the window to roll up properly because of an "catch sensor" that was triggered when my window was broken, so now I am out 190$ and still need to take the truck into the dealer. The guy said "You would have this issue with anyone (ie any glass repair service)" but then proceeded to tell me he could fix it with an application on an iPad, if he had it. So in other terms, I should have gone somewhere else that had the capabilities to replace the glass and get it to roll up properly. I scheduled this through Gerber Collision and Glass and they sent this third party, so that was misleading for sure. update: Well, the issue was with the windows auto rollup mechanism. When you would pull the switch to auto rollup the window it would go clear to the top and then automatically go down half way. Its a protection so you dont get your hand completely crushed by accident. With a quick google of the behavior I fixed the issue myself. No need to go into the dealer and no software/iPad required for the fix. I am not going to say dont use these guys but seriously? It took me all of 15 minutes to troubleshoot this myself.
Jun 4th, 2021

Fast and friendly service. Good staff.
Apr 12th, 2021

If I could I would give zero starts to this company. Very unprofessional, full of excuses, and all the people Ive talk to on the phone give different stories to why they cancel my appointment. They canceled on me 6 times, this is the day of. What kind of business canceled on a customer that much.......
Mar 29th, 2021