Mutual Materials

They definitely have it..... All the staff is AWESOME.. AND THE Loaders Outside are the best .
Jan 29th, 2024

Very poor experience all around. Rushed us off the premises. Tried to sell us a scratched, cut, and dinged up hearth. Then replaced it with another cut, rusted, and stained hearth. Sold us way more product than we needed, because they wanted to go home from work. At completion of the project they refused to return untouched & untampered with stone. They were stingy about allowing only $125 to be returned from a $2k purchase. (I am not a contractor, only a local home owner). Charged a 15% restock fee for product they overloaded me with. I honestly explained that I had more flat stones than needed, because they overcompensated for my flat screen tv area & fireplace. Because of others being dishonest they refused to allow my honest return (even after me explaining that I bought more stone than was necessary). Poor customer service and communication was avoided, making a return very awkward and uncomfortable. I will not retract this review, and hope it deters anyone who isnt a contractor to seriously avoid making my same ignorant mistake. Seems they must cash in on people who arent contractors or who dont know any better. If someone higher up would like to improve my customer service experience, feel free to reach out. Because at this point, Ill never use or recommend your business to anyone at Spokane, Washington. If zero stars was an option, itd be selected. Updated review: They reached out to me and explained that things were poorly handled. Also admitted they were ashamed of their customer service. Thats such a breath of fresh air (when an establishment displays humility), and they remedied the issue. Honesty is the best policy. Happy to adjust my 1 star review to 5 stars!!
Dec 4th, 2023

sold me different running colors manufactured different time of the year ! Colors suppose to be off white and per picture see orange
Nov 27th, 2023

Friendly people. Fast loading
Nov 13th, 2023

Super chill guys great at their job Office Depot awesome lady super nice definitely be back for more thank you guys
Sep 12th, 2023