Advanced Thermal Solutions

Had an appointment first thing in the morning. 30 minutes late I get a phone call from a guy that could barely speak English saying hed be another 15 minutes. That would have of put them 45 minutes late with no excuses. First time trying to use them and would never try to use them again
Mar 30th, 2024

On July 17, 2023 I paid our deposit for the installation of an air conditioning system by check in person. At the time, I was told that I would be contacted "in a couple of weeks" to schedule the installation. After hearing nothing, I reached out to the office by phone on August 7th. A message was taken, and I never received a call back. I called again on August 10th. The woman who answered the phone checked with someone and told me that the installation would happen 'in a couple of weeks." After not hearing anything for more than three weeks, I called numerous times until early October. Each time I either was transferred to leave a message for John or a message was taken by the woman who answered the phone. I never received a call back. I placed a negative review on Facebook in late September. I received a phone call later that day to schedule the installation. It was scheduled for the first week of October. No one showed up either day or communicated with us. After a few unreturned messages, I finally talked to John on October 30th. He said that he would send a check to refund my deposit. I called every couple of weeks to check on it, and have just been able to leave messages with the person who answers the phone. In late January, the woman who answered the phone called John on another line while I was on hold, and John said that he would be sending the check on February 1st. It is now February 21st, and I still have not received it. I have called and left multiple messages with the woman who answers the phone.
Mar 1st, 2024

We bought a furnace/air conditioner from this company three years ago. During the 2023 winter season the furnace stopped working. I called to get a service call. I was informed that they are swamped and not sure when they can fit me in. I was very disappointed and will not use them again.
Nov 23rd, 2023

We paid for the furnace and never got a receipt that they received payment nor a install date until I called 1 week later from when the money was taken out. Than was told I would have to wait 6 weeks. After a couple weeks I called to find out exact date since I had to be there all day for them to install. I was told that my furnace was in but the guy who schedule installs wasn't in and they didn't know when he would be. So I left a message and he never responded. This went on for about 5 or more calls. When I finally got a hold of him he told me that he would check to see if it was in and would call me back, after I was already told it was, than he never called me back. Than after a few more calls trying to get a hold of him he finally told me a date. I was on vacation but I had some at my house to get it but never they never showed. I then had to call them and ask what happened in which he told me he forgot, and would have it done by the end of the week. I than called him at the end of the week and he forgot again but did finally get it installed that Friday after moving things around. The install team was great. Friendly and professional but overall a horrible place to try to get a furnace as the manager does not communicate.
Sep 28th, 2023

John Conway,and Trent Davis came out and took care of a HUGH problem I had. Thank you guys so much. You made my day,week,and always. Thank you gentlemen,your stellar
Jul 28th, 2023