Enterprise Rent-A-Car

Mike Williams _{on Google}

Mar 24th, 2024

Great check in process, good help thanks to Steven!

Matt Reed _{on Google}

Feb 5th, 2024

When changes were made to our rental agreement they refused to refund the money until the car was returned, essentially holding several hundred dollars for no reason.

Matthew Green _{on Google}

Feb 1st, 2024

I've always had good service with Enterprise, and this time was no exception. Alejandro received me at the desk when I arrived and was friendly and efficient. The young woman who gave me the car was also friendly and helpful. John attended me when I returned the car, with the same great attitude as his co-workers. The car was just what I needed and was in excellent condition. I've used cheaper car rental services, but I find it's with paying a little more to go with Enterprise.

Ariana Greco _{on Google}

Mar 28th, 2024

If I could give this company 0 out of 5 stars, I would. I was previously a loyal Enterprise customer. That is no longer the case. I returned a vehicle to Enterprise and mistakenly forgot my purse in the car. Instead of being an upstanding company and notifying me of my error and my forgotten belongings, Enterprise passed the car along to their third party cleaning company. The employee of the third party company blatantly stole my wallet, AirPods, and $100 worth of gift cards. Thankfully they did leave my empty purse to retrieve. Despite filing a police report and dealing with multiple useless Enterprise employees, not one single thing was done to make this right for me. Not only am I out the cost of all the things I lost, I also had to replace my license and all of my cards. There was a blatant paper trail as the employee used cash app to send themself cash from my accounts. Enterprise and the third party company simply did not care. They completed a "formal" investigation, seemingly completed by moles who cannot see in the daylight, they came up empty. They identified the employee who cleaned the car, but did not do a single thing to rectify the situation. The employee continues to work for the company and I am out hundreds of dollars in items. I simply cannot fathom running a company and not doing a single thing to help rectify a situation in which my employees blatantly steal from customers and I continue to employ them. Beware when renting from Enterprise since they don't seem to care about anyone but themselves.

Amanda Prim _{on Google}

Dec 25th, 2023

Do not ever rent a car from enterprise at the TF Green airport in Providence. Me and my fianc set up our rental on Thanksgiving for when we got back from our trip in December and we get here and they tell us that we are not allowed to use the card that they knew we were using and now we are stranded here and they are not willing to help us in anyway. I am very upset just trying to get home to our children, and they gave us no options. I will be calling corporate. This is absolutely unacceptable. The staff are disgusting in the way that they talked to us and treated us was completely Uncalled for!!!!!!! Wish I could give zero stars.