Simply Orthodontics Worcester
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70 Elm St
Worcester, MA 01609 - 508-757-3173
Hours
Chamber Rating
Contact Info
- 508-757-3173
Questions & Answers
Q What is the phone number for Simply Orthodontics Worcester?
A The phone number for Simply Orthodontics Worcester is: 508-757-3173.
Q Where is Simply Orthodontics Worcester located?
A Simply Orthodontics Worcester is located at 70 Elm St, Worcester, MA 01609
Q How big is Simply Orthodontics Worcester?
A Simply Orthodontics Worcester employs approximately 20+ people.
Q What days are Simply Orthodontics Worcester open?
A Simply Orthodontics Worcester is open:
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Q How is Simply Orthodontics Worcester rated?
A Simply Orthodontics Worcester has a 4.8 Star Rating from 383 reviewers.
Hours
Ratings and Reviews
Simply Orthodontics Worcester
Overall Rating
Overall Rating
( 383 Reviews )EDUARDO CARNEIRO IN USA on Google
Very satisfied
Shakyra Suarez on Google
SO is like family! Wonderful atmosphere, knowledgeable and friendly staff! Make My 14 Year Old daughter feel comfortable with every visit. Very pleased with the excellent customer service we receive from everyone at SO,Highly recommend! Kiary Say Thank You!
Tien Nguyen on Google
Alba Machado on Google
This place is amazing so clean all you see is everyone smiling and friendly am very happy and very comfortable with the office treating my son Yetza explain all the treatment step by step amazing people.
Stephanie Williams on Google
Disappointed with Abrupt Receptionist - Couldn't Schedule My Appointment. the receptionist answered the call with a rush, sounding impatient and distressed. As I began explaining the purpose of my call, she consistently interrupted me, was coughing into the phone, and cutting me off mid-sentence without allowing me to fully express myself. It felt as though my questions were insignificant and unwelcome.
I understand that receptionists are often busy and need to manage multiple calls, but basic courtesy and effective communication should never be compromised. As a potential client, I expected to be given the opportunity to convey my needs clearly. Unfortunately, this receptionist failed to fulfill these expectations.
Due to her abrupt and disruptive behavior, I was unable to complete the appointment scheduling process. Instead of receiving the assistance I needed, I felt rushed and brushed aside. If this is my experience before I even walk in the door and their first point of contact for customer service. I dont want to find out what an in-office experience is like! I decided at that point this is not the place for me.
Customer service is a vital aspect of any business, and a receptionist plays a crucial role in setting the tone for the overall experience. I hope that Simply Orthodontics takes this feedback constructively and addresses the issue by providing proper training to their receptionist on effective communication and customer service skills. Oh, and by the way, when I initially called I asked for a jaw consultation and the receptionist stated: " We don't do that kind of stuff", I noted that they are an orthodontist practice that I was referred to by my dentist and she again said: "No, we don't do that kind of stuff here, we're only orthodontist. We only do braces and Invisalign". I had to call back a 2nd time to confirm that those were the only services they offered.
Overall Rating
Overall Rating
( 383 Reviews )Write a Review
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