Spandex Palace

Dear Ms. NormanI hope this message finds you well. First and foremost, I want to express my sincere apologies for any inconvenience you experienced with our services. Your satisfaction is paramount to us, and it deeply concerns us to hear about your recent experience.Regarding the issue you encountered with changing the shipping address, I want to extend my sincerest apologies for any frustration this may have caused. We understand the importance of timely and accurate delivery, and we always strive to accommodate our customers' needs to the best of our ability.We genuinely attempted to address your request promptly by attempting to change the shipping address on Shopify, the platform we utilize for our online transactions. However, despite our efforts, we encountered technical limitations that prevented us from making the necessary adjustments.Furthermore, I'm distressed to learn that you felt unheard when attempting to reach out to us via email and Facebook. Our team is dedicated to providing attentive and responsive customer service, and it deeply concerns us that we fell short of meeting your expectations in this regard.We value your feedback immensely as it helps us identify areas where we can improve and better serve our customers. Please know that we take your concerns seriously, and we are committed to rectifying this situation and preventing similar occurrences in the future.I kindly ask for your reconsideration of your review, as we genuinely strive to provide exceptional customer service and ensure every customer's satisfaction. Your feedback is invaluable to us, and we would greatly appreciate the opportunity to make things right.If there's anything further we can do to address your concerns or assist you in any way, please don't hesitate to reach out to us directly at (213) 629-1989. We are here to help and would welcome the chance to regain your trust.Thank you for taking the time to share your experience with us. We sincerely hope to have the opportunity to restore your faith in our services.Warm regards,Payman Javaheri

Thank you for your kind words! We truly appreciate your continued support and loyalty over the years. At Spandex Palace, we strive to offer the best selection of Lycra foils at unbeatable prices. Whether you're a wholesale buyer or an individual customer, we treat everyone like family. Shop with us and experience our top-notch service firsthand! ❤️❤️

Thank you for your kind words! We strive to provide excellent customer service and are delighted to hear that you had a positive experience with us. If there is anything else we can assist you with, please don't hesitate to reach out.

Thank you for your kind words! We're glad to hear that you had a great shopping experience with us. Our team works hard to provide excellent service and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Happy shopping!

Thank you for your kind feedback! We're glad to hear that your experience with Spandex Palace has been professional and enjoyable. We strive to provide top-notch service and quality products. If there's anything else we can assist you with, please don't hesitate to reach out. Happy fabric shopping!